Extension School Communications Officer

‘To educate the world and enhance the quality of campus and online education’ is the mission of the TU Delft Extension School for Continuing Education.  A mission that has guided all activities of our innovation-oriented organisation since its foundation in 2014.

We focus on online continuing education. Together with the TU Delft faculties and external partners, we create and deliver courses and short programmes that help learners at various stages of their professional life. We help them stay on top of their game, whether they are looking to change career, broaden their skillset, or acquire further academic qualifications. Think of international graduates who want to develop further through online education, and of people who have been in the labour market for a while and want to brush up on their skills and take the next step.

The Extension School is part of the University Corporate Office and reports directly to the Executive Board. Our international team of about forty skilled, passionate colleagues comprises over ten different nationalities - Our culture is inclusive and very diverse!

As a communication officer, you contribute to the mission and goals of the Extension School for Continuing Education and therefore to the profile of the University as a whole. You raise awareness of its education portfolio and publicise its work by putting communication plans into action, targeting and engaging different stakeholder groups: the university community (lecturers, students, alumni, support staff), education and industry partners, prospective learners, and the general public. You help create compelling content – writing and editing impactful texts, designing effective presentations, and developing qualitative print materials. You work with a number of online communication tools such as employee portals, narrowcasting systems and social media.

You work with six Marketing & Communication professionals in a wider team of about 40 people who are dedicated to developing and delivering course and programmes for lifelong learners and professionals, whilst improving and innovating campus education. Due to the size of the team – short lines of communication – there is plenty of opportunity, in addition to the executive work, to think along at a strategic/tactical level about the use of communication and the approach to projects.

The work is very varied; you are responsible for profiling activities and for supporting specific projects and events, as well as for writing texts for campaigns, newsletters, social media and impact reports – on a given day you may interview a course instructor for an article, prepare presentation slides for a conference, post engaging content on LinkedIn, participate in a brainstorming session about a project campaign or set up an evaluation survey. 

In your role you will:

• Implement the communication plans and manage, coordinate and execute various communication campaigns and processes.
• Create and deliver content and materials for a full range of digital and non-digital channels.
• Interview relevant stakeholders to write articles and produce other communication materials as necessary.
• Write communications for specific target groups, such as instructors, and submit those for publication in internal and external newsletters.
• Proactively collaborate with communication teams (corporate and faculties) at TU Delft and participate in the editorial team regular meetings.
• Help organise and participate in meeting and events (e.g. Open Education Week, Alumni Days).
• Run regular measurements of the communications activities and set up surveys as required.
• Manage communications calendars and information repositories.
• Monitor the brand identity and comply with the Creative Commons open licence guidelines.