User Support Advisor

Updated: about 1 year ago
Job Type: FullTime
Deadline: 26 Mar 2023

Maynooth University wishes to appoint a User Support Advisor at AOII grade, on a full-time permanent basis, to provide support across a range of ICT services including device administration and the administration and use of Microsoft 365. This is an opportunity to join IT Services as part a wider team supporting Internet via HEAnet, campus and cloud data centre, campus network, Wi-Fi, voice, Microsoft 365, VLE, web, storage and directory services to students and staff.

The User Support team comprises a support team, service desk and a student desk. This role reports to the User Support Manager with a technical lead role provided by the Senior User Support Advisor. The User Support Team works alongside the Infrastructure team as part of the IT Operations section in IT Services. 

It may be necessary to work outside normal hours on occasion. 


Administrative Officer II (2022):        €41,317 - €59,152 per annum (9 points)

Appointments will be made in accordance with public sector pay provisions.

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