IT Customer Relationship Manager

Updated: 3 months ago

Aalto University is where science and art meet technology and business. We shape a sustainable future by making research breakthroughs in and across our disciplines, sparking the game changers of tomorrow and creating novel solutions to major global challenges. Our community is made up of 12 000 students, 400 professors and close to 4 000 other faculty and staff working on our dynamic campus in Espoo, Greater Helsinki, Finland. Diversity is part of who we are, and we actively work to ensure our community’s diversity and inclusiveness. This is why we warmly encourage qualified candidates from all backgrounds to join our community.

Aalto University IT Services supports our researchers, teachers, students and other staff by producing world class services that make their work easier, more flexible, comprehensive and secure regardless of time and location. We are a community of over 140 committed and talented IT experts. We have very ambitious goal: within the next five years we are going to be a leading European university regarding digitalisation research and practice.

Want to be a game changer in service and customer management? Then join us!

We are looking for an IT Customer Relationship Manager to Aalto University

Your role

In this role, you will work as the strategic interface between Aalto IT service unit and School of Electrical Engineering, School of Science, and innovation and startup areas for the purpose of relationship management, marketing, IT development and service management.

You will serve as a link between the Aalto IT service unit and researchers, students, and teachers and collaborate with school’s technical persons and Aalto management.

You will participate in decision-making, priority setting and proactively serve as a “trusted advisor,” and function as a key point of contact for schools and innovation and startup management.

What we offer

Aalto University has a strong focus on digitalization, development and enabling new methods of working (e.g. by mixing remote and office working), discovering, teaching, and learning. Working with us, you will get to see and experience the latest developments in the science, art and business and playing an important part in enabling our digital capabilities.

At Aalto, we appreciate our employees’ ideas, capabilities, and willingness to learn and develop. Although you are responsible of your own area of work, we offer you support and coaching when you feel you need it. We offer you an interesting and challenging role within higher education digitalization.

Watch videos! Here you can find out what it is like to work in Aalto IT Services

And here you can find what Aalto is all about

What we are looking for

You are customer relations-oriented, you can nurture the relationships and go the extra mile to foster the digital environment that values our academic community. You can identify areas for the customer experience improvements and help to resolve congruent and reliable issues. You can focus on high impact areas, ask smart questions and capture value potentials, major issues and communication/marketing possibilities. You understand relationships as a managed strategic and tactical asset, and you are familiar with strategies, techniques, tools for working with customers.

In order to succeed, we appreciate if you have:

  • Working experience with customers with a proven ability to deliver results.
  • Master/Bachelor degree in related field or equivalent work experience.
  • Strong organizational skills with an ability to manage competing customer demands.
  • Good presentation skills, comfortable in front of 5 – 100 people
  • Flexible, open-minded, and collaborative attitude.
  • Ability to work independently and learn.

In addition, we appreciate technical capabilities of

  • Microsoft Dynamics, Salesforce, and JIRA

It is advantage if you

  • Understand business requirements, research and/or innovation information processes.
  • Have proven track record of taking ownership and effectively managing IT solutions & projects.
  • Have experience within an IT or/and education environment.

We are a diverse community from multiple cultural backgrounds. In order to work efficiently in our international environment, you need good social and cooperation skills. You can communicate smoothly in English. Finnish skills are an advantage.

The responsibilities of the position require problem-solving skills and conceptual thinking and working in responsible manner.

More than anything, you need to be passionate about your field of work and to be enthusiastic on constantly innovating and learning new. You will have a possibility to work within our strongly developing campus with amazing colleagues and possibilities for professional growth.

Ready to join?

For more information about this position, please contact Head of IT Solutions for Research Juha Juvonen on April 13th between 9.00-10.00 and 15.00-16:00 or April 19th between 9.00-10.00 and 15.00 – 16.00 (+358 40 508 8140).

Please apply by sending your application via the link below by the 24th of April 2022. As we are eager to find the right game changer to join our team, we will start reviewing applications immediately.

More about Aalto University:

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