Specialist, Food Services

Purpose: The job holder is responsible for duties and responsibilities include providing administrative and financial support to ensure efficient operation of both the events and food offices. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures.

Principal Accountabilities:

• Schedule New Cairo and Tahrir campuses food services catering requests on the digital platform Ad-Astra
• Receive food services online form requests, check Ad-Astra for availability; edit request if needed and get senior director’s approval for special requests
• Handle all required SAP requests, tasks and actions related to events management and food services
• Monitor and maintain communications regarding related initiatives and events
• Compose, type and distribute meeting minutes, and reports related to events and food services offices
• Prepare accurate memos and forms as food services office requested
• Schedule meetings and interviews with various internal and external stakeholders
• Follow up on getting the required approvals on different forms
• Organize and maintain paper and electronic records (physical and digital filing processes)
• Assist the office senior director and managers in planning and processing the annual budget for food services
• Process SAP fund reservations, advance payments, material reservations and purchase requisitions for both events and food services offices
• Arrange with transportation and carpool any golf carts or car reservations for the office members. Arranging daily transportation needed for catering services provided on multiple locations
• Confirm food services requests and scheduling them and informing organizing offices of university policies and standard awareness statements with regard to organizations of requests on both AUC campuses
• Send out notification e-mails, daily and weekly reports to the food services vendors
• Follow-up with IT Team on current reservation form maintenance and regular updates; troubleshooting with IT team
• Handle housekeeping concerns in all outlets in addition to the conference and visitor center venues on both AUC Tahrir Square and New Cairo campuses
• Formatting presentations, reports, analysis and other documents as needed
• Formatting and constantly updating the department’s digital photo albums that reflect the daily operations and catering services provided on multiple occasions
• Performs other related as assigned by direct supervisor

Requirements:

Minimum Education Requirement:  

• Bachelor degree is required

Experience:

• Minimum three years of experience in hotel industry, catering services, event planning and/or customer service

Skills :

• Computer skills preferable in Microsoft applications, and preferable in Ad-Astra
• Typing and general office skills
• Must be well organized and able to prioritize work
• Ability to work independently without close supervision
• Ability to work under pressure and remain calm during stress periods
• Communications skills both written and oral in English and Arabic
• Ability to interact with every area of campus life. A pleasant cooperative relationship that is supportive of the food services and event planning job is essential
• Knowledge of office equipment and machinery
• Familiar with university food safety policies and procedures pertaining to organizations of various events
• Cooperative spirit in working with supervisors, clients, and guests
• Problem-solving skills in handling received complaints
• Resourcefulness in conducting event support operations including food services related issues in order to facilitate and support events planning
• Excellent customer service skills

This position is open until August 4, 2021

Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.

“We thank all individuals who have expressed interest in working at The American University in Cairo.”