Senior Specialist, HR Staff Operations

Updated: about 1 month ago

Purpose: The senior specialist, HR staff operations will provide support to different operations functions covering appointments, benefits, leaves, separation and overtime administration. Assists in the establishment and implementation of employment and termination procedures in adherence to AUC policies and procedures for all AUC staff as well as maintaining accurate and updated staff records while issuing related reports.

Principal Accountabilities:

·Responsible for the appointment process, providing orientation for new staff regarding the University policies

·Responsible for internal operations process inclusive but not limited to:

  • processing leaves without Pay while ensuring the alignment with the internal university policies
  • Completing the retirement procedures and documentation
  • Processing overtime documents while ensuring that it is compliant to the policy
  • Administering employee benefits programs i.e. retirement plans, tuition, medical and schooling loans
  • Issuing of HR letters as requested
  • Maintaining accurate filing and archiving of employees’ files according to their status
  • ·Communicating clearly and professionally with university members regarding HR policies and benefits as per staff handbook and announced policies

    ·Implements compensation requests (i.e. promotions, reclassifications, transfers, merit increments, salary recommendations) in collaboration with direct supervisor to ensure that internal equity, consistency and integrity are maintained

    ·Handles benefits programs (pension plans, schooling loan, medical coverage, life insurance coverage) for staff under the designated area

    ·Maintains and updates SAP organization management module with any necessary data related to staff: hiring, LWOP, contract renewal, salary charges, salary increases, internal transfer, pension plan, medical deductions

    ·Strives to ensure employee understanding (and their dependents as applicable) of benefit programs by, regularly generating communications and counseling employees/dependents as situations arise. Resolves employee concerns and act as liaison with various plan providers, and fosters effective relationships with client representatives

    ·Generating on a monthly basis the needed reports and provide relevant analysis on demand

    ·Assessing and analyzing the justification of departments /offices making use of service agreements and verifying business needs in compliance with the HR regulations

    ·Reviewing documentation and ensuring that documents are aligned with policy and process

    ·Providing advice and support to departments requesting the service agreements, communicating clearly and professionally with university members regarding the service agreements policies in compliance with the legal requirements

    ·Resolving any problems/inquiries associated with the service agreements by departments/offices

    ·Responsible for service level agreement data on SAP in terms of integrity and updates, develop and generate regular reports on a monthly basis, provide relevant analysis on demand 

    ·Assessing the current process and recommends areas for improvement to shorten cycles and eliminate redundancy

    ·Revises, improves and re-develop all related communication templates/forms covering service agreements from time to time

    ·Perform other related duties as assigned


    Minimum Education Requirement:   

    · Bachelor’s degree required

    · HR Diploma is an asset


    · Three-five years of previous experience including two years related experience in HR


    • Excellent command of English and Arabic Languages
    • Excellent computer skills: MS Word, Excel, Visio and Power Point
    • Working on known HCM system, preferably SAP system
    • Good knowledge of labor law requirements, social insurance and sanctions procedures
    • Initiative thinking, customer service oriented, analytical
    • Strong communication, presentation and problem-solving skills
    • Maintain excellent teamwork spirit
    • Ability to organize and prioritize workflow
    • Ability to manage and complete multiple tasks within deadlines
    • Demonstrated ability to exercise good judgment and discretion with different groups members
    • Ability to maintain confidentiality

    The position is open until October 22, 2020

    Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.

    “We thank all individuals who have expressed interest in working at The American University in Cairo.”

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