Resident Support, Office of Residential Life (50031530)

Updated: about 2 months ago

Reports to:Residential Community Manager

Purpose:The Office of Residential Life aims to provide a safe, secure, healthy, and positive living environment in AUC’s residences that enhances student development and learning. The position of Resident Officer (RO) is a live-in professional who is the link between the residents, the Student Resident Advisors (RAs) and the Office of Residential Life. The responsibility of the RO is to manage administrative and operational functions in the assigned residence buildings/apartments and provide services directly to students, such as personal and disciplinary counseling, and social/educational events/activities. The RO should maintain a balance between administrative workload and student interactions and create an environment where students develop independence and learn to live supportively with others by providing service and programs. The job holder reports to the residential community manager.

Principal Accountabilities:

Managing Administrative and Operational Functions

  • Leads the RA team to attend to emergencies and crisis 24/7, in coordination with the residential life community manager
  • Assists the security, service points, and receptionists in cases of emergencies and problems
  • Provides RAs with the necessary mentoring and support to work effectively and efficiently
  • Assists the assistant director for programming in the recruitment, training and evaluation process of RAs
  • Establishes an efficient communication channel between the students, RAs and staff members to ensure the most effective methods of problem-solving
  • Develops knowledge of campus and community resources to ensure timely and efficient referrals when appropriate
  • Manages operational functions for the dorms such as damage assessment, reporting, maintenance requests, conducting room checks, reporting and following up on housekeeping
  • Assists residential life administrators in planning for summer renovations, making recommendations for the purchase of furnishings and equipment, recommending improvements of housekeeping services, and preventative maintenance and safety measures; proactively and reactively respond to unnecessary/unreasonable building/apartment damages and vandalism

Student Interactions and Activities 

  • Assists the faculty-in-residence and the activities officer in the design and implementation of the planned semester programs that cater to students' living-learning communities and student personal development
  • In coordination with the faculty-in-residence establishes and maintains communication with students living in the dorms through individual outreach and community meetings
  • Assists the residential life community manager in handling roommate disagreements, curfew violations, psychological problems, personal crisis and other concerns 
  • Seeks to become familiar with AUC’s policies/services updates and refer to them to residents when needed
  • Ensures that rules and regulations are respected and followed, reports all violations to the community manager. Submits official reports to the community manager to refer cases to the office of the dean of students
  • Maintains integrity in sharing information and respect confidential information
  • Understands the culture of the community living in the dorms, represents the residents and the RA team concerns, to voice and work on resolving them
  • Performs any other duties requested by the Office of Residential Life


Minimum Education Requirement:  

  • University degree, preferably AUC graduate


  • At least two years of experience working in residence halls or dorms


  • Excellent communication skills
  • Excellent supervisory, planning and execution skills
  • Excellent crisis management and problem-solving skills
  • Ability to effectively work and interact respectfully within a diverse and inclusive environment
  • Ability to judge and evaluate independently
  • First-aid training and basic counseling skills
  • Ability to draft detailed reports and communicate information accurately and clearly 
  • Ability to coach and deliver information clearly

The position is open until February 25, 2020

Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted. If interested, please send an updated and detailed resume to [email protected] , stating “Resident Officer, Residential Life” in the subject line.

“We thank all individuals who have expressed interest in working at The American University in Cairo."

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