Program Specialist, School of Continuing Education

Reports to: Assistant Director

Purpose: The general purpose of the job is to supervise and coordinate certificates, courses and programs in the department.

Responsibilities

• Serves as the first point of contact for phone callers
• Provides technical and administrative information to current and prospective learners
• Answers questions or inquiries on programs in light of School of Continuing Education (SCE) established rates, regulations and standards.
• Handles customized class schedules and coordinates with admissions, registration
• Handles the registration of the participants on the system
• Prepares payment request/forms and contracts and ensure documentation and approval are in compliance with AUC policies and procedures
• Implements the logistic of the hiring procedures of new faculty
• Communicates with finance on the remuneration of faculty
• Assists in the organization of professional development activities for instructors
• Orients and updates instructors on SCE policies and procedures
• Assists in handling social media responses
• Assists in marketing departmental offerings to current and potential learners
• Receives complaints and takes full details from learners and communicates to the ADD the matter with full details
• Maintains frequent communication with individuals, clients and partners and follows up with learners to ensure satisfaction
• Implements set business growth strategies to increase enrollment in all the department programs
• Distributes Learner Evaluation of Instruction results and reports to instructors
• Maintains databases of programs, instructors, course Career Development Facilitator (CDF), to answer queries and generate reports
• Compiles data on revenue and expenses as required
• Participates in the logistics of department events and conferences
• Performs any other additional tasks as assigned

Requirements:

Minimum Education Requirement

• Bachelor’s degree in any field
• Certificates in IT and networking, management, learning and development or project management is preferred

Experience

• At least 3-5 years of experience in the area of education administration or organizing instructional events

Skills

• Good communication and interpersonal skills
• Good command of English and Arabic
• Proficient in Microsoft applications
• Good knowledge CISCO system

This position is open until October 26, 2021

Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.

“We thank all individuals who have expressed interest in working at The American University in Cairo.”