Officer, Operations and Services, International Programs and Services Office

Reports to: Senior Manager, IPSO Operations and Services

Purpose: The job holder will collaborate with the senior manager in promoting integration among The American University in Cairo’s (AUC) student body. Also, assist in assessing and improving the performances of the cultural programs. He/she will assist in planning, organizing and coordinating the work of student services unit. In addition, manage the international student health plan, liaising with different departments and executing office events.

Principal Accountabilities:

• Assists with the planning and implementation of the mandatory international student orientation, focusing on orienting students to AUC and life in Cairo
• Supports the different international student categories including Center of Arabic Study Abroad (CASA) fellows, Arabic Language Intensive Program’s (ALIN) students, graduate students, undergraduate students and non-degree students, with a focus on non-degree students
• Follows up with international students who wish to join student activities following the engagement fair and recruitment week
• Coordinates the logistical delivery of the post-nomination orientation, pre-departure orientation and parents’ orientation
• Provides logistical support to students in cultural programs’ trips throughout the preparation and execution phases, soliciting interest in certain venues, handling trip requests with the travel office, announce the trip, prepare logistics, arrange chaperones and assess the trips
• Solicits students’ feedback
• Supports cultural programming by reserving halls and determining offices’ needs
• Manages the administration of the international health insurance program including brochure revision and distribution, and student information system data collection for distribution of cards
• Manages the logistics of the International day event including reservation of venue and booths, schedules rehearsals and costume checks
• Manages the stage during the event coordinates with selected vendor(s)
• Liaises with offices of environmental safety, security and food services to ensure compliance with agreed procedures
• Non-AUC Housing Assistance:
• Develop materials to help students searching for safe, affordable non-AUC housing including maps and regular updates for non-AUC campus housing options
• Participate in ‘on call’ rotation for 24/7 emergency line service
• Attend to emergency situations in collaboration with the Office of Security and AUC Clinic
• Manage and evaluate the international student orientation follow-up session and study abroad re-entry session held at remote locations
• Assist with the training program and tasks of the committee supporting the international student orientation program, events and trips
• Oversees the creation, update and posting/dissemination of student publications including but not limited to the international student guide
• Office Administration: Assist with determining office equipment and supply needs and budget accordingly, and track and monitor inventory
• Clerical Support: Perform various secretarial tasks such as drafting meeting minutes/memos/letters, receive/send faxes, respond to telephone calls and distribute office mail
• Manages the process of the End of Semester Transcripts:
• Bank Letters:Drafts bank letters for international students, solicits signatures and maintains lists and filing for these letters
• Student Residency Cycle:Executes the student residency cycle and ensures all students are enabled to complete their student residency application by coordinating the required logistics. Coordinating transportation for international students to the relevant governmental agency
• Oversee and manage the work-study program for the office and work closely with the Career Centre for all work study students assigned to Student life area (20 -30 students per semester)
• Oversee the process of work-study students’ payment
• Performs any other related duties as assigned

Requirements:

Minimum Education Requirement:

• University degree is required

Experience:

• At least 7 years of previous experience including 2 years in a university setting, preferably providing services to students
• Experience working with diverse nationalities and cultures

Skills :

• Excellent English communication skills
• The following specific competencies: data gathering, analysis and organization, problem solving, professionalism, task management and teamwork
• Excellent interpersonal and customer service skills
• Proficiency with Microsoft Office programs

This position is open until August 7 , 2022

Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.

"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."

“We thank all individuals who have expressed interest in working at The American University in Cairo.”