Manager, Student Services, School of Global Affairs and Public Policy, (GAPP) Limited Time Contract

Reports to: Department Chair

Purpose: The job holder will manage the student academic services pertaining to the mass communication department majors: integrated marketing communication, communication and media arts and journalism undergraduate and post graduate.

Responsibilities

• Developing and implementing of a new automated advising system at the department level
• Assessing the new advising system via collecting feedbacks from students and faculty
• Conduct workshops for Argos and Banner system to journalism and mass communication staff and faculty
• Updating and setting new advising procedure at journalism and mass communication and developing automated advising system
• Making sure that the set advising policy and regulations are in place
• Advising students, assigning students advisees to faculty, handling all student inquiries including but not limited to online overloads, drop/adds, change of major, change of substitutions, declare minor, adherence to department policy
• Lead and manage the automated advising sheet, organizing the number of students to each professor
• Lead and manage the student evaluation of the advising process, fill the forms on the system
• Assist the department chair in preparing the four-year plan for the three majors multimedia journalism, communication and media arts, integrated marketing communication
• Mange the registration; process of all departments undergraduate and post graduate students in academic advising and registration process
• Assist department chair, in preparing of class schedule and university catalog
• Handles all class changes, post the schedule on the web
• Provide the department chair and associate department chair and the graduate director, in all statistical data reports
• Lead the declaration and change of major, double major requests ensuring that all processes are functioning properly and serving the objective of the forms
• Revises and checks, overload petitions, curriculum changes
• Guide and Orient new faculty regarding department policies and procedures
• Advises students on academic, career and personal issues; identifies the education and career options appropriate for each student and assists in the analysis of each option, including possible outcomes and their implications; if needed
• Provides student with broad and comprehensive knowledge of university curriculum and course content and assists with decision-making
• Advises students with academic issues to develop academic action plan; and monitors student's progress
• Works closely with other academic advisors and counselors in order to provide timely information on course/degree options and university policies; make appropriate referrals
• Make appropriate referrals and pursue following up on students and faculty affairs
• Responds to inquiries and meets with prospective students to explain program offerings
• Assist the associate chair in evaluating transfer transcripts from other academic institutions for equivalencies and application to degree program
• Assists in recruitment of potential students by advising them of general academic requirements of a specific college; describes courses; disseminates information regarding registration procedures; prepares recruitment packets
• Trains and guides the work of others and faculty members when needed
• Monitors academic progress of students; analyzes progress reports from instructors; determines eligibility and satisfactory progress toward departmental degrees
• Anticipates and Identifies current and potential needs or problem areas (study skills, tutoring) and refers students to appropriate campus resources for assistance, and communicates them to appropriate coaches and administrators
• Manage files for faculty course syllabus outline and outcomes of all courses in the journalism and mass communication department
• Receives the graduate online applications and distribute them to the graduate director, the department chair and send them online to the GAPP dean
• Coordinates and administers student evaluations of journalism and mass communication faculty
• Works on Argos system, receives graduate fellowships, form distributes them to the department chair/graduate director then post the results
• Member in the CARE foundation committee which deals with affairs problems related to advising registration drop and add declaration
• Coordinate and proctor the journalism and mass communication English proficiency test
• Any other duties as assigned by the department chair

Requirements:

Minimum Education Requirement

• University degree is required

Experience

• A minimum of 10 years of previous experience including 2 years in related fields

Skills

• Knowledge of university and college curriculum content and requirements
• Knowledge of advising practices and principles
• Interpersonal and communication Skills
• Skill in both verbal and written communication
• Skill in interviewing and advising
• Basic computer skills, Banner and Argos are assets

This position is open until October 27, 2021

Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.

“We thank all individuals who have expressed interest in working at The American University in Cairo.”