Director, Stakeholder Engagement (School of Business)

Updated: 27 days ago

Purpose:  The job holder leads the stakeholder engagement network and activities to support the strategic positioning of the School, including the provision of high quality and responsive information, develops approaches to engagement, collaboration, and innovation that create improved value for the School. 

Principal Accountabilities:

I.   Stakeholder Network and CRM Management:

 Manage the stakeholder engagement office in partnership with internal and external stakeholders to deliver stakeholder engagement strategies designed to support the School’s mission:

  • Establish a comprehensive database and relations matrix for stakeholders in Exec Ed and the School that include alumni and corporates
  • Integrate and manage School Customer Relationship management system (CRM) for Exec Ed alumni, Graduate programs and corporate relations
  • Provide metrics and analytics that give insights on best synergies and collaboration of various stakeholders with the different constituents within the School
  • Identify and interpret broad trends and determine processes to support the achievement of the goals of the School

II.  Internal and External Synergies:

Build on the networks, data analytics and external relations to identify and promote synergies among the different constituents of the school:

  • Identify key alumni within corporations/foundation and review corporate profiles that suggest potential relationships and synergies because of common interests
  • Advise associate dean on stakeholder engagement status, strategies and emerging issues to support strategic decision processes and major or critical issues response

III. Stakeholder Webinars and Events

Responsible for the planning and implementation of events and activities that engage alumni, corporate contacts and other stakeholders:

  • Plan and manage School of Business multiple webinar series with internal and external stakeholders, including compilation of database of relevant audience for each webinar
  • Developing innovative stakeholder engagement strategies and initiatives which respond to School priorities
  • Plan and lead the implementation of integrated stakeholder engagement programs and initiatives to improve and enhance the perceptions and experiences of stakeholders
  • Implement annual top employers’ events at the School

Perform any other related duties as assigned

Requirements:

Minimum Education Requirement:  

  • University degree is required
  • Master’s degree in related field is preferred

Experience:  

  • A minimum of 15 years of previous experience
  • Project management and Process Improvement experience

 Skills:

  • Excellent English, written/spoken
  • Leadership/supervision Skills
  • Strong project management and organizational skills
  • Excellent presentation, communication, interpersonal and business skills
  • Proactive and highly organized, with strong time management and planning skills
  • Ability to build relationships with a wide variety of stakeholders to include, faculty, staff, employers and departmental representatives, and management both within and outside of the School to achieve School goals
  • Attention to detail
  • Effective decision making skills
  • Ability to obtain buy-in and collaboration on initiatives that support school goals from faculty members
  • Ability to perform in a fast-paced environment with a consistently professional demeanor

The position is open until October 3, 2020

Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.

“We thank all individuals who have expressed interest in working at The American University in Cairo.”


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