User Services Assistant (Term)

Please note that this will be a Monday-Friday positions that may include the occasional evening and weekends.

Carleton University also welcomes applications from continuing employees. If a Continuing employee is the successful candidate, this assignment will be considered a Term Assignment, and the successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

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Job Number:  J0922-0701

Job Title:  User Services Assistant (Term)

Job Type:  Term Full Time

Department:  Access Services

Job Category:  Library

Number of Positions:  1

Date Posted (dd/mm/yyyy):  03/10/2022

Closing Date (dd/mm/yyyy):  11/10/2022

Salary (with Salary Rate):  57,652.00 - 62,961.00/Year

Assignment Duration From:  01/11/2022

Assignment Duration To:  31/10/2023

Employee Group:  CUPE 2424

Salary Level:  7PE

Hours Per Week:  35

Date Position Available:  17/10/2022

Carleton University is one of Canada's most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university's smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. Carleton is recognized annually as a top regional employer and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence, and Platinum Level Certification for Mental Health at Work. Situated on unceded Algonquin territory and bordered by the Rideau River and historic Rideau Canal in Ottawa, Carleton is just minutes from the heart of our nation's government and G-7 organizations, providing opportunities for staff and faculty to make a positive impact in our community and around the world.

Reporting to the Head of Access Services and under the general direction of the Access Services Librarian, the incumbent is responsible for providing library services to the Carleton community, which includes external partners, and outside borrowers, on a scheduled basis at the service desks, in the library and in the virtual environment during daytime, evening or weekend hours. User Services staff are primarily responsible for the operation of fulfillment and resource requests from the Carleton collection and other libraries in the OCUL consortium, provide efficient operation of the “Scan on Demand” service, maintenance of the physical collection as well as library building and facilities. The incumbent acts as a back-up for other user services team members during busy periods and absences. Performs other related duties as required.

The incumbent must possess the following qualifications:
• Excellent public service skills to be able to communicate well and to deal efficiently and effectively with people, including those angry and frustrated, in a diplomatic, tactful and persuasive manner.
• Strong commitment to service.
• Thorough knowledge of Library regulations, procedures, and services, as well as general knowledge of University structure.
• Good knowledge of office productivity software applications and processes is required for the writing, communication and record maintenance aspects of the position.
• Ability to conduct investigative work, pay strict attention to detail and maintain careful records.
• Ability to work as a team member, to manage time efficiently, organize work effectively, to communicate well and to deal tactfully, efficiently and effectively with people.
• Able to cope with high volume workload and meet deadlines with accuracy and efficiency.
• Incumbent is required to meet the physical demands of this position, which includes a mix of sitting, standing, walking, reaching, and lifting/pushing circulated library materials.
• Comfortable with ensuring adherence to rules, regulations and policies.
• Good working knowledge of the library services platform/discovery layer tool.
• Thorough understanding of the Library of Congress call number format and the CODOC catalogue system.

The above is normally acquired through the completion of:
• Completion of a two year Library and Information Technician Diploma from a recognized college.
• Completion of a university degree considered an asset.
• Three years of relevant library experience with cataloguing techniques, use of spreadsheets and databases, customer service, and in supervising part time staff.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

This position is required to work on campus. Exceptionally, since March 2020, many staff and faculty at Carleton University have been working from home in order to comply with public health requirements while continuing to provide services to support the operational functioning of the university. We are currently in the process of identifying positions that need to work on campus as part of our return to campus process. This position may be required to work temporarily remotely due to public health requirements or it may have been identified as one of the roles that are required to work on campus. If this position is required to work on campus, the successful candidate will be informed of the health and safety measures that are in place to ensure their safety on campus. If there is a requirement to work remotely (it is possible that there could be a requirement to work both remotely and on campus), the successful candidate will work with the manager to set up a remote work environment including discussing appropriate technology and requirements. Please note that once public health requirements permit, Carleton University will resume normal on campus operations and at that point there will be a timely notification provided by the manager and the requirement to working full time physically onsite will resume. Therefore, we are looking for candidates currently in or looking to relocate to the Ottawa area.

Additionally, Carleton University is continuing to maintain a safe work environment and requires mandatory vaccination against COVID-19 as per Public Health recommendations under the Reopening Ontario Act. As Carleton University requires that staff be available to attend on-campus meetings and to work, as required, in person, the successful candidate will be required to comply with this policy and be fully vaccinated before commencing employment. Subject to permitted exemptions under the Ontario Human Rights Code, if you are the successful candidate, your offer of employment will be conditional upon you attesting that you are fully vaccinated with a course of vaccines that have been approved by Health Canada and submitting appropriate proof of vaccination.

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