User Services Assistant

The successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

If you are an internal applicant, please make sure to update your current union status in your candidate profile each time you apply for a vacancy. Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates.

Job Number:  J0323-0374

Job Title:  User Services Assistant

Job Type:  Career Development Assignment (CDA)

Department:  Access Services

Job Category:  Library

Number of Positions:  1

Date Posted (dd/mm/yyyy):  21/03/2023

Closing Date (dd/mm/yyyy):  28/03/2023

Salary (with Salary Rate):  57,652.00 - 60,304.00/Year

Assignment Duration From:  01/04/2023

Assignment Duration To:  12/12/2023

Employee Group:  CUPE 2424

Salary Level:  7PE

Hours Per Week:  35

Date Position Available:  01/04/2023

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

As one of the 2023 Top 100 Employers in Canada and one of the National Capital Region’s Top Employers for nine consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Reporting to the Head of Access Services and under the general direction of the Access Services Librarian, the incumbent is responsible for providing library services to the Carleton community, which includes external partners, and outside borrowers, on a scheduled basis at the service desks, in the library and in the virtual environment during daytime, evening or weekend hours. User Services staff are primarily responsible for the operation of fulfillment and resource requests from the Carleton collection and other libraries in the OCUL consortium, provide efficient operation of the “Scan on Demand” service, maintenance of the physical collection as well as library building and facilities. The incumbent acts as a back-up for other user services team members during busy periods and absences. Performs other related duties as required.

Please note working hours for this position are: Tuesday - Thursday: 8:30am -4:30pm and Friday & Saturday: 2:00 - 10:00pm

The incumbent must possess the following qualifications:
• Excellent public service skills to be able to communicate well and to deal efficiently and effectively with people, including those angry and frustrated, in a diplomatic, tactful and persuasive manner.
• Strong commitment to service.
• Thorough knowledge of Library regulations, procedures, and services, as well as general knowledge of University structure.
• Good knowledge of office productivity software applications and processes is required for the writing, communication and record maintenance aspects of the position.
• Ability to conduct investigative work, pay strict attention to detail and maintain careful records.
• Ability to work as a team member, to manage time efficiently, organize work effectively, to communicate well and to deal tactfully, efficiently and effectively with people.
• Ability to cope with high volume workload and meet deadlines with accuracy and efficiency.
• Required to meet the physical demands of this position, which includes a mix of sitting, standing, walking, reaching, and lifting/pushing circulated library materials.
• Comfortable with ensuring adherence to rules, regulations and policies.
• Requires a good working knowledge of the library services platform/discovery layer tool and a thorough understanding of the Library of Congress call number format and the CODOC catalogue system.

The above is normally acquired through the completion of:
• Two year Library and Information Technician Diploma from a recognized college.
• University degree considered an asset.
• Three years of relevant library experience with cataloguing techniques, use of spreadsheets and databases, customer service, and in supervising part time staff.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

This position is regularly required to work on campus. Due to the ongoing dynamic nature of Covid-19, you may be required to work temporarily remotely due to public health requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all directives to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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