Undergraduate Student Services Assistant

Carleton University, Canada

Updated: over 2 years ago
Job Type: FullTime
Deadline: 21/10/21; 21/10/2021

Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates.


 

 

 

 

 

 

 

 

 

 

 

 


Duties and Responsibilities:

Reporting to the Undergraduate Administrator, Sprott School of Business, the incumbent acts as main point of contact for all visitors to the Undergraduate Student Services Office, providing efficient and professional service to all students. Disseminates information and responds to general queries related to academic programs and course registration. Provides triage for students requiring assistance from one of the undergraduate academic advisors. Provides administrative support to all areas of the Undergraduate Office which may include working on special projects. Opens, books and maintains undergraduate student study spaces. Provides administrative support for the Sprott Business Career Management Centre, student clubs and
events.


Qualifications:

The incumbent must possess the following qualifications:
• Working knowledge of MS Office, SARS;
• The ability to adapt to a changing electronic environment;
• Excellent knowledge of the School's and University's structure, procedures, policies and
regulations.
• Thorough knowledge of the School's undergraduate graduate programs;
• Excellent organizational and administrative skills; must have the ability to organize work
effectively in a fast-paced office environment, set priorities and meet strict deadlines with minimal supervision;
• Excellent oral and written communication skills;
• Must have the ability to professionally represent the School and deal effectively with
faculty members/contract instructors, students, staff and public;
• Ability to act with discretion, tact and diplomacy when dealing with staff, faculty
members/contract instructors, students and the public;
• Must have demonstrated excellence with time management skills; must have the ability
to simultaneously work on several assignments with pressures of multiple demands, interruptions and changing priorities;
• Must have demonstrated experience working in a highly-collegial, team environment;
• Must have demonstrated excellence in customer service including experience working in
a public service area.


Education and Experience:

The above is normally acquired through the completion of:
• Completion of a three year university degree. Degree in Business Administration or an
acceptable equivalent.
• Minimum three years of directly related administrative experience.


HR Note:

Carleton University and CUPE 2424 are currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions.

By applying for this job you are acknowledging that the actual duties associated with this job may differ somewhat from those identified in the job posting and that you will agree to perform the duties of this job as determined through the joint job evaluation process.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.


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