Undergraduate Program Assistant (term)

Date Posted: 04/05/2024
Req ID: 36850
Faculty/Division: Faculty of Arts & Science
Department: Dept of Computer Science
Campus: St. George (Downtown Toronto)
Position Number: 00029066

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Established in 1964, the Department of Computer Science is ranked among the top computer science departments in the world. Our faculty have been presented with a wide variety of honours and awards over the years, including two Turing Awards, and many other national and international honours. We provide diverse programs and research opportunities while consistently producing high-impact research that is among the most highly cited in computer science.

Your opportunity:

Reporting to the Associate Director, Undergraduate Academic Services, and under the supervision of the Undergraduate Program Coordinator, the Undergraduate Program Assistant provides support for the Undergraduate Program, including providing program related information and advice to students, supporting program administration, and coordinating program logistics.

NOTE: this is a term position to April 2025. 

Your responsibilities will include:

• Determining logistical details and activities for events and/or programming
• Coordinating the preparation and distribution of program and/or course material
• Maintaining course information on student information systems
• Disseminating information on procedures and practices
• Providing detailed information to students on program and/or course requirements
• Coordinating meeting schedules, agendas, materials, action and follow-up items
• Advising staff on the interpretation of academic regulations and its impact to student records and assessment
• Advising students on program and/or course requirements by probing and providing a range of options and possible consequences

Essential Qualifications:

• Bachelor's Degree or equivalent combination of acceptable education and recent and relevant experience
• Minimum two years of recent and relevant experience in providing administrative support in an academic environment for complex academic student related programs and providing information and advice to students and faculty members
• Experience with interpreting and applying academic policies and procedures
• Experience interacting and successfully communicating with students from diverse backgrounds
• Experience updating, maintaining records and ensuring accuracy, including student records and marks
• Experience with coordinating program logistics, including course/exam timetabling, maintaining calendars, coordinating rooms assignments, and preparing documents and correspondence
• Experience providing information to students on admissions and related program processes, and reviewing related forms and documents
• Demonstrated experience working with databases, preparing and analyzing statistical reports, and organizing and summarizing data
• Experience coordinating enrollment, awards and mark/grade processes
• Experience coordinating events with the ability to perform event set up and close off
• Solid knowledge on academic policies and procedures including: general admission process, program/degree requirements, application process and the role of the registrar
• Skilled in ROSI, ROSI Express, and Degree Explorer, or similar student information systems
• Strong computer skills in MS office, database and content management systems, and group scheduling software
• Strong organizational, time management and multi-tasking skills
• Excellent verbal and written communication skills
• Superior interpersonal and customer service skills
• Ability to meet deadlines while working in an environment with frequent interruptions
• Strong problem solving skills with sound judgement

Assets (Nonessential):

• Knowledge of University of Toronto fee schedules
• Knowledge of computer science program and courses

To be successful in this role you will be:

• Adaptable
• Approachable
• Meticulous
• Multi-tasker
• Tactful
• Team player

This role is currently eligible for a hybrid work arrangement, pursuant to the University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline .

Closing Date: 04/16/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.