Telecommunications Technical Specialist

This competition is restricted to internal applicants of the University of Alberta. Please indicate your internal status using the "Advertisement" drop down menu when applying.

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits .

The Telecommunications Technical Specialist is part of the team responsible for the operation, maintenance, and oversight of the telecommunications services infrastructure provided to the University of Alberta.  This infrastructure spans nearly 10,000 lines covering corporate cellular services, PBX phones, VoIP phones, Centrex services, Call center services, and Voicemail Services.

The incumbent works with internal and external parties to provide a wide range of telecommunications services and technical support for these services.  Within the team, this role provides a point of contact for external vendors and service partners that support the daily operation of campus phone systems and services.

The position is primarily responsible for the coordination of contracted services and equipment maintenance of the infrastructure. The position manages, along with stakeholder roles in Shared Services, the service levels of the Telephone Expense Management System (TEMS) and associated services provided by CGI (or other provider) for order management, online procurement, and the internal re-billing process as well as technical integrations between TEMS and telephone systems. The position is responsible for handling the contracts with TELUS/Bell/Cisco as well as other service providers as they arise.

The position has secondary responsibilities for the technical support, operation, and maintenance of the University Voice over IP services supporting the rest of the team through sharing activities and on-call duties in a regular rotation.

The position provides expert consulting services on new technology and existing telecommunications options to Shared Services and directly to units with emerging or evolving needs. Working closely with faculty and department groups, the position gathers business requirements and provides an analysis of telecommunications options to improve workflow and manage costs.

These duties include but are not limited to:

• Participation in the 24x7 on-call rotation for telephony environment support
• Help set priorities for tasks relating to the telephony environment through in-depth knowledge of scheduled work, contract impacts, client needs, executive direction, etc.
• Assists peers when they are in need of additional technical information or support to perform their duties
• Coordination of service contracts related to the operation of telephony environments with multiple vendors such as TELUS/BELL/Cisco, etc.
• Technology Consultation and Business Analysis
• Technology Support, Design and Implementation
• Inventory and Billing Support

Qualifications

COVID-19 Vaccination: Proof of full vaccination against COVID-19 in compliance with the University’s COVID-19 Vaccination Directive. Fully Vaccinated means a status an individual achieves 14 days after having received the recommended number of doses of a COVID-19 vaccine approved by Health Canada or the World Health Organization, and requires the individual to maintain the recommended number and type of vaccine doses as updated and required by Health Canada thereafter.