Technology Support Assistant (Tech I)

People who teach. People who research. People who support. People who inspire. This is who we are. In 2021, MacEwan University was named one of Canada’s best employers by Forbes Magazine and was the top Alberta-based employer on the list. Want to be a part of this great team? Available opportunities are listed below.

MacEwan University inspires students with a powerful combination of academic excellence and personal learning experiences – ours is a connected culture that focuses on learner-centered teaching, and on providing opportunities for students to grow and achieve.

The university provides a transformative education in a creative, collaborative and supportive learning environment. More than 15,000 full- and part-time students are enrolled in more than 65 programs: four-year undergraduate degrees, applied degrees, university transfer programs and one- and two-year diploma and certificates. Additional offerings include university preparation, English as an Additional Language, professional and personal development courses and workshops, corporate training and the Conservatory of Music.

Opportunity

The Technology Support Desk is seeking candidates for casual Technician level 1 positions. The Technology Support Desk is the single point of contact for all computer and instructional technology support at MacEwan. This front facing position provides evening and weekend technology support via instant chat, walk up and email.
Duties include end-user support and escalation, Wi-Fi setup, and printing support.  The position also supports the audio visual and computer technology in classrooms. The position also provides support for student equipment maintained by the Allard Equipment Centre. Support includes routine equipment maintenance and equipment booking duties.
This is a part time casual position working late evenings and weekends, with flexibility to cover shifts as required between September - May.

Skills

The successful candidate will posses the following skills and abilities:
•    Working knowledge of Microsoft Office 365 and Google cloud offerings.
•    Desktop operating systems experience, including Windows 10, and MAC OS.
•    Experience with wireless configuration and troubleshooting on all mobile devices including iOS, Android and Windows.
•    Experience in supporting PeopleSoft or Blackboard are an asset.
•    Experience supporting audiovisual and multimedia equipment.
•    Self-motivated with the ability to prioritize and meet deadlines with little supervision.
•    Demonstrated strong organizational skills with a focus on providing exceptional customer service. 

Qualifications

Candidates must have a minimum of a 2-year technology diploma from a recognized post-secondary institution or be enrolled in a Computer Science degree program. Candidates must have a minimum of one-year experience in a technology support environment.  Experience with public service and/or end user support is also required. 

Position Requirements

Availability to work late evenings and weekends is required.

Benefits

When you become part of the MacEwan team, you will enjoy a competitive salary. Our total compensation package includes:

•    Competitive base pay
•    Continuous learning culture
•    Opportunities for career growth

How to Apply

Only applications received electronically will be considered.  To apply, go to http://www.macewan.ca/careers and select the job posting. 

Thank you for your interest in employment with MacEwan University. We will be reviewing all applications to select the candidates whose qualifications and experience most closely meet our needs. Only applicants selected for interviews will be contacted.

For general inquiries, please contact us at [email protected].

This position is included under the MacEwan Staff Association Collective Agreement. Please note, initial salary placement for external candidates is limited to the first five steps of the salary grid.

MacEwan University is committed to diversity, equity, and inclusion.  We encourage Indigenous people, persons living with a disability, sexual and gender minorities, women, and members of all minority groups to apply and to self-identify. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you have special assessment needs, we want to ensure you have the support you need to showcase your abilities. Please disclose any requirements when contacted for an interview. This information will be kept confidential.

Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment. This information is collected, used and protected under the authority of and in accordance with the provisions of the Freedom of Information and Protection of Privacy Act . It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Human Resources, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.