Technology Coordinator

Note: There is a strong internal candidate for this position 

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 38 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

Our vision at Career Services is to engage students in transformative experiences beyond the classroom, through work integrated learning and career exploration. We connect industry partners with skilled and motivated students who positively impact our local, national and global community.

We are intentional in our approach and have our mission, vision and guiding principles to direct us in the transformative services we offer.

We believe that no student is left behind and are committed to four objectives to ensure this; growing experiential career development for all students, delivering exceptional value to our partners (internal/ external), increasing graduate employment, and ensuring sustainability through diversification of services and funding.

Career Services is going through its own transformation, and as a high performing team, this will enable us to innovate and build an agile ecosystem that delivers new services and experiences for our students and partners.

This position is a part-time role working 35 hours per week.

This position is a limited term role, starting Nov. 7, 2022 ending MAY 7, 2024.  This employment is for a full-time replacement term ending on or before «End_Date», with the possibility of extension (if applicable).  If the previous incumbent in your position returns prior to the end of your term, Mount Royal University may choose to adjust the length of your term."

Reporting to the the Operations Coordinator, this position is responsible for providing support and assistance in the development and implementation of strategic technological directives within the Career Services Department.  This involves ensuring that all department staff are using technology to support their roles in the most efficient way possible in accordance with Department policy, University direction and standards while maintaining integrity of the department database application. This position works in close cooperation with the Career Services Director, Operations Coordinator, and the MRU Information Technology Services Department to ensure the efficient information management and use of technology to support business processes and objectives.

• Support the Career Services Leadership Team to manage existing and implement new technology for the department.

• Develop and propose technology strategies and execute approved action plans to support department staff and external client (student and employer) needs.

• Administration, documentation, enhancement and maintenance of the department database application.

• Provide guidance to the department database team and liaise directly with software vendor to ensure data integrity, investigate and provide solutions to end-user issues and needs, and implement enhancements/updates to the department database application.

• Coordinate technology needs, provide database training, technology and office equipment instruction (phones, computers and printers) and routine trouble shooting support for a department of over 30 staff.

• Provide technology onboarding and training to all new staff.

• Support and troubleshoot all client (student & employer) database issues.

• Analyze data, documents, business processes and workflow to interpret business needs and translate those effectively into technical and operational requirements.

• Make recommendations and implement policies and procedures related to the day-to-day business concerning the department database, technology and other business procedures to support contact management, customer service and recruitment processes.

• Collaborate in planning, development, writing and editing of operational procedures and manuals.

• Review, recommend and assist in implementing information & records management best practices.

• Lead or participate in team-based projects or department/institutional committees contributing to technology & business objectives as required.

• Three or four year bachelor degree or equivalent related credential

• Minimum 2 - 3 years of experience in application management and technology support

• Demonstrated technical writing skills: writing technical documents such as user manuals, training materials and technical cheat sheets for various applications

• Experience in delivering effective end-user training

• Demonstrated knowledge of Microsoft Office Suite, including advanced knowledge of Microsoft Excel (able to create pivot tables, use formulas, create pick lists, convert text to columns, use conditional formatting, etc.)

• Proven experience trouble-shooting technical issues and providing customer service and support with various technical systems and software

• Experience and comfort in liaising with clients at various levels of authority 

• Creative problem-solving skills in identifying technology solutions to business needs 

• Proven track record in collaborating with business and technical teams to lead strategic technology initiatives and projects

• Ability to meet deadlines; strong organization skills and ability to prioritize multiple tasks and projects 

• Dynamic verbal and written communication skills with the ability to express ideas and solutions to all stakeholders in clear understandable language

• Experience working with G Suite (Google Applications)

• Outstanding analytical skills

• Strong attention to detail and ability to focus on complex tasks in a dynamic office environment

• Ability to work both independently and on various teams/working groups

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. 

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public. 

MRU supports full immunization as the best way to protect yourself and our campus community and strongly recommends vaccination against COVID-19.

Salary:                $2269.71 semi-monthly / $29.81 per hour

Closing Date:     October 5, 2022

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).