TCard Assistant

Date Posted: 04/11/2024
Req ID: 36932
Faculty/Division: University of Toronto Scarborough
Department: UTSC:Ofc of the Registrar
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00055604

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Office of the Registrar is responsible for student recruitment and admissions, direct and online service to current students, including registration, financial aid, scholarships, academic assessments, graduation and petitions. It also provides course scheduling, administration of tests and exams, enrolment data analysis and business intelligence.

It is the vision of the Office of the Registrar to connect every student to success by providing excellent service and support to students, faculty, staff and the broader community. Members of the Office of the Registrar team value accountability, inclusivity, community and leadership and take pride in work that is student-focused and meaningful.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence ). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

Working under the general direction of the Associate Registrar & Director of Student Services, you will be responsible for acting as the first point of contact for general enquiries. As the TCard Assistant, you will provide administrative support by updating and maintaining database records, providing detailed information on registration procedures, eligibility requirements, and deadlines. You will provide students with advising on matters including legal status, fee assessment status, registration procedures, and general campus information. You will identify changes to student records that affect academic status and correcting the status as required. You will be responsible for Identifying and resolving individual data anomalies and discrepancies. This role will handle fees or fines and issue receipts on a limited basis. As the TCard Assistant, you will be a resource for student staff performing similar functions.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Updating and maintaining database records
• Providing detailed information on registration procedures
• Providing detailed information on eligibility requirements, procedures and deadlines
• Identifying changes to student records that affect academic status and correcting status as required
• Identifying and resolving individual data anomalies and discrepancies
• Handling fees or fines and issuing receipts on a limited basis
• Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years of recent and related administrative experience, preferably within a post-secondary environment.
• Experience verifying the accuracy and completeness of documents.
• Experience performing routine data entry and generating reports.
• Attention to detail and accuracy.
• Ability to work independently as well as in a team centered environment.
• Strong communication and customer service skills.
• Strong SharePoint and MS Office skills (Excel, Word, Outlook, OneNote).
• Ability to effectively prioritize and multi-task assigned workload during peak periods.
• Ability to maintain communication between multiple stakeholders across the tri-campus community.
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

Assets (Nonessential):

• Experience working in a post-secondary school setting.
• Experience with ROSI, CloudCard, and Card Exchange.

To be successful in this role you will be:

• Approachable
• Diligent
• Multi-tasker
• Organized
• Team player

Notes:

• Hours of Work are Monday, Tuesday, Thursday: 8:45 AM - 5:00 PM; Wednesday: 8:45 AM - 7:00 PM; Friday: 8:45 AM - 3:30 PM
• A copy of the full job description is available upon request from the UTSC HR Office . 
• This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

Closing Date: 04/19/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Registrarial Services
Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.