Supervisor of Operations

Updated: about 1 month ago
Job Type: FullTime
Deadline: 10/03/2024; 10/03/24

If you are an internal applicant, please make sure to update your current union status in your candidate profile each time you apply for a vacancy. Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates.














About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

As one of the 2023 Top 100 Employers in Canada and one of the National Capital Region’s Top Employers for nine consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Duties and Responsibilities:

Reporting to the Director, Operations & Infrastructure, the incumbent supervises the operations of the university's central computer, storage, backup and data centre systems which provide services to academic and administrative departments. Management, support and maintenance of a variety of diverse computer systems is also required. This entails initial configuration and installation of specific computer equipment, routine checks of the equipment, taking corrective action, general maintenance and the ability to assist with recovering system operation should a disaster occur.

The incumbent will coordinate the day to day operations and maintenance of the ITS Data Centres.

The incumbent must be technically capable of configuring a wide variety of computer and communications equipment as well as diagnosing any problems that arise. Problems are resolved internally or referred to the appropriate contractor for resolution. Since many problems may have a global influence on the services of ITS, a considerable degree of judgement and skill are required.

The incumbent is involved in the planning and budget process, making purchasing recommendations where necessary.

Responsibilities extend beyond a normal work day as resources are utilized twenty four hours a day, three hundred sixty five days a year. This entails that the incumbent be "on call" as required and to work outside of regular business hours in order to complete specific work or to resolve problems.


The incumbent must possess the following qualifications:
• Thorough knowledge of hardware platforms, operating systems, and software packages
• Excellent consulting and communication skills
• Supervisory capability and maturity
• Technical skills including operating systems support, file systems configuration, and storage connectivity methods
• Understanding of power and cooling concepts in an Enterprise Data Centre
• Integrity in handling computer access privileges
• Ability to read, analyze, and interpret professional journals or technical procedures
• Strong written and oral communication skills for reports, procedure manuals, and presentations
• Experience tailored to academic environments and co-op placement recruitment would be advantageous
• Proficiency in French language considered an asset

Education and Experience:

The above is normally acquired through the completion of:
• Completion of a four year degree in Engineering or Computing Science.
• Seven years of work experience in supporting hardware, software and communications with a supervisory background.

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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