Student System Support Coordinator

Carleton University also welcomes applications from continuing employees. If a Continuing employee is the successful candidate, this assignment will be considered a Term Assignment, and the successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

If you are an internal applicant, please make sure to update your current union status in your candidate profile each time you apply for a vacancy. Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates.

Job Number:  J0622-0283

Job Title:  Student System Support Coordinator

Job Type:  Term Full Time

Department:  Scheduling & Examination Services

Job Category:  Administrative

Number of Positions:  1

Date Posted (dd/mm/yyyy):  20/06/2022

Closing Date (dd/mm/yyyy):  28/06/2022

Salary (with Salary Rate):  51,897.00 - 57,152.00/Year

Assignment Duration From:  01/07/2022

Assignment Duration To:  01/07/2023

Employee Group:  CUPE 2424

Salary Level:  7R

Hours Per Week:  35

Date Position Available:  01/07/2022

Carleton is a smart, caring and connected community that inspires and empowers individuals to become change leaders who drive impact in the world. Carleton's faculty and staff strive to provide a superior learning experience for our learners who hail from every province and from over 100 countries around the world. Situated on a beautiful campus bordered by the Rideau River and Canal, Carleton is just minutes from the heart of our nation's government and enjoys easy access to the many organizations, associations and businesses which thrive in Ottawa.

Reporting to the Manager, Student System Support, the Student System Support Coordinator
position is responsible for maintaining, testing, documenting, troubleshooting, and quickly
resolving Carleton360 related system issues. The incumbent develops solutions, tests the
functionality of the system and implements new processes to meet the mission, goals and
objectives of the stakeholder community. The Student System Support Coordinator role requires
knowledge of the student systems used to support students in their academic journey (includes
Banner and Carleton360). Responsibilities include:
• Knowledge on Carleton360(SITS) processes and procedures, including payment
reconciliation process and integration procedures with Banner.
• Documentation including test scripts, training documentation, technical documentation,
instructional documentation that will be used by various units across campus.
• Experience working with SITS system tools.
• Ability to analyze and respond to incoming inquiries in the [email protected] inbox.
• Knowledge of Banner – SITS integration and ability to scrutinize data tables in both systems
for troubleshooting purposes.
• Experience using JIRA board and task assignment within JIRA.
• Knowledge of the SITS build promotion process.
• Familiarity with SQL, HTS, CSS and JS.
• Ability to analyze and assign appropriate staff roles as requested by other units.
• Capacity to analyze and build reporting mechanisms using tasking tools and system
processes (i.e. SRLs/SLPs).
• Ability to develop appropriate reports for various departmental related needs.
• Knowledge of Admission’s procedures, policies and processes.
• Understanding of data points that trigger various student portal views in Carleton360.
• Assisting with upgrade testing and troubleshooting.
• Responsible for performing a variety of system duties with tight deadlines.
• Active participation in team meetings both internally and with stakeholders.
• Systems analysis.

The incumbent must possess the following qualifications:
• Ability to work with minimum supervision.
• Strong organizational, communication and writing skills.
• Ability to adapt easily to the project team environment and ability to meet project deadlines.
• Experience with a CRM, Banner, Microsoft Office, Word, Excel, PowerPoint; Adobe Captivate, SnagIt, Teams and other software programs that would benefit the office.
• Excellent attention to detail.
• Exhibits diplomacy and tact.
• Strong analytical and problem solving skills.
• Strong interpersonal skills to establish working relationships with Subject Matter Experts (SME’s) across campus.
• SQL and java script experience.
• Technical writing skills an asset.

The above is normally acquired through the completion of:
• The completion of an undergraduate university degree or three year technical diploma or equivalent.
• Six months to two years of experience supporting a technical system is essential, including at least six months prior IT system support and technical and report writing experience with a Constituent Relationship Management (CRM) system.
• Previous experience working in a university environment and technical writing skills is an asset.

Carleton University and CUPE 2424 re currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions.

By applying for this job you are acknowledging that the actual duties associated with this job may differ somewhat from those identified in the job posting and that you will agree to perform the duties of this job as determined through the joint job evaluation process.
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

This position is required to work on campus. Exceptionally, since March 2020, many staff and faculty at Carleton University have been working from home in order to comply with public health requirements while continuing to provide services to support the operational functioning of the university. We are currently in the process of identifying positions that need to work on campus as part of our return to campus process. This position may be required to work temporarily remotely due to public health requirements or it may have been identified as one of the roles that are required to work on campus. If this position is required to work on campus, the successful candidate will be informed of the health and safety measures that are in place to ensure their safety on campus. If there is a requirement to work remotely (it is possible that there could be a requirement to work both remotely and on campus), the successful candidate will work with the manager to set up a remote work environment including discussing appropriate technology and requirements. Please note that once public health requirements permit, Carleton University will resume normal on campus operations and at that point there will be a timely notification provided by the manager and the requirement to working full time physically onsite will resume. Therefore, we are looking for candidates currently in or looking to relocate to the Ottawa area.

Additionally, Carleton University is continuing to maintain a safe work environment and requires mandatory vaccination against COVID-19 as per Public Health recommendations under the Reopening Ontario Act. As Carleton University requires that staff be available to attend on-campus meetings and to work, as required, in person, the successful candidate will be required to comply with this policy and be fully vaccinated before commencing employment. Subject to permitted exemptions under the Ontario Human Rights Code, if you are the successful candidate, your offer of employment will be conditional upon you attesting that you are fully vaccinated with a course of vaccines that have been approved by Health Canada and submitting appropriate proof of vaccination.

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