Student Support Advisor

Updated: 2 months ago
Job Type: FullTime
Deadline: 07/06/22; 07/06/2022

TERM Assignment:

Carleton University also welcomes applications from continuing employees. If a Continuing employee is the successful candidate, this assignment will be considered a Term Assignment, and the successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

If you are an internal applicant, please make sure to update your current union status in your candidate profile each time you apply for a vacancy. Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates.
















About Carleton University

Carleton is a smart, caring and connected community that inspires and empowers individuals to become change leaders who drive impact in the world. Carleton's faculty and staff strive to provide a superior learning experience for our learners who hail from every province and from over 100 countries around the world. Situated on a beautiful campus bordered by the Rideau River and Canal, Carleton is just minutes from the heart of our nation's government and enjoys easy access to the many organizations, associations and businesses which thrive in Ottawa.

Duties and Responsibilities:

Under the guidance of the Manager, Academic Advising Centre (AAC), the Student Support Advisor is a multi-functional position, working as part of a team to provide academic advising services to students and the Carleton community. Working with minimal supervision, the incumbent is responsible for providing timely authoritative advice on student academic issues, policies, rules and regulations and for helping direct students to the appropriate support and resources to resolve issues and questions. The student support advisor is on the front line of student support and is required to triage the frontline as appropriate and is expected to present a positive, knowledgeable, professional reflection of the department and its services at all times. Complex and sensitive issues requiring escalation are referred to the Senior Academic Advisors or the Manager, AAC, as appropriate. The incumbent is also responsible for outreach activities to the Carleton community on the Academic Advising Centre to inform students, faculty and staff on the services provided as well as other related duties that may be required.

The incumbent is required to continually develop and maintain knowledge in all aspects of operations and processes related to the advising unit and the Academic Advising Centre in general, policies and procedures, rules and regulations governing undergraduate and special students in the university and all other information as required to accurately provide service to clients. This position may require the ability to work some later day shifts to provide service during AAC’s hours of business. In addition, the incumbent may be required to work an average of two Saturdays a month during June, July and August.


The incumbent must possess the following qualifications:
• Excellent interpersonal skills to advise students and collaborate with team members.
• Proven triage skills, as it is essential to know when and where to refer students in a timely fashion, especially with urgent or sensitive cases.
• Ability to problem solve while exercising sound judgment.
• Highly developed verbal and written communication skills, including presentation skills.
• Proven ability to communicate with tact, diplomacy, empathy and discretion, especially when working with sensitive student cases.
• Excellent organization skills and the ability to coordinate multiple tasks simultaneously while providing mutual support to colleagues.
• Incumbents must be able to complete work accurately and display attention to detail;
• Working knowledge of academic rules and regulations.
• This position may require the ability to work two (2) days a week from 10:00am to 6:00pm, to provide service during AAC’s hours of business.
• In addition, the incumbent must be available to work an average of two (2) Saturdays a month during June, July and August.
• This position also requires the ability to work overtime during peak operational periods as required.

Education and Experience:

The above is normally acquired through the completion of:
• The completion of a three year University degree.
• Five years’ related experience of which three years must be in a high pressure advising environment, preferably in a post-secondary setting with frontline triage skills required.

HR Note:

Carleton University and CUPE 2424 are currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions.

By applying for this job you are acknowledging that the actual duties associated with this job may differ somewhat from those identified in the job posting and that you will agree to perform the duties of this job as determined through the joint job evaluation process.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Important Note Regarding Pandemic Related Operations:

This position is required to work on campus. Exceptionally, since March 2020, many staff and faculty at Carleton University have been working from home in order to comply with public health requirements while continuing to provide services to support the operational functioning of the university. We are currently in the process of identifying positions that need to work on campus as part of our return to campus process. This position may be required to work temporarily remotely due to public health requirements or it may have been identified as one of the roles that are required to work on campus. If this position is required to work on campus, the successful candidate will be informed of the health and safety measures that are in place to ensure their safety on campus. If there is a requirement to work remotely (it is possible that there could be a requirement to work both remotely and on campus), the successful candidate will work with the manager to set up a remote work environment including discussing appropriate technology and requirements. Please note that once public health requirements permit, Carleton University will resume normal on campus operations and at that point there will be a timely notification provided by the manager and the requirement to working full time physically onsite will resume. Therefore, we are looking for candidates currently in or looking to relocate to the Ottawa area.

Additionally, Carleton University is continuing to maintain a safe work environment and requires mandatory vaccination against COVID-19 as per Public Health recommendations under the Reopening Ontario Act. As Carleton University requires that staff be available to attend on-campus meetings and to work, as required, in person, the successful candidate will be required to comply with this policy and be fully vaccinated before commencing employment. Subject to permitted exemptions under the Ontario Human Rights Code, if you are the successful candidate, your offer of employment will be conditional upon you attesting that you are fully vaccinated with a course of vaccines that have been approved by Health Canada and submitting appropriate proof of vaccination.

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