Student Information Clerk - Casual

Posting Details
Position Information

Job Title	Student Information Clerk - Casual
About the University	It’s your time to shine! Work where the world comes to create, discover and learn. We are one of Canada’s top universities and leading research institutions. With more than 8,000 undergraduate and graduate students, two campuses (Lethbridge and Calgary), seven faculties and schools, and more than 2,500 employees, ULethbridge is Lethbridge’s second largest employer. Faculty and staff come together to contribute, each in their own way, to establishing ULethbridge as Canada’s destination university. In 2022, Lethbridge was recognized as one of Canada’s top small cities.
Position Details	The Student Enrolment and Registrar Services (SEARS) Office requires the services of a full-time, casual (six-months to start) Student Information Clerk to help implement a chatbot on the undergraduate and graduate Future Student websites. Future students and their families need answers in a direct, clear and professional manner at a time that is convenient for them, not only during office hours. The Future Student websites and the SEARS Office are the main points of contact for reliable information, support and advice on a wide range of topics. As a Student Information Clerk, you will help future students navigate our processes by helping to implement a chatbot that answers questions about all areas of the ULethbridge experience. The successful candidate will be collaborative, have strong research abilities, practical computer experience and a keen attention to detail. As a Student Information Clerk, you will compile lists of frequently asked questions and answers about admission requirements, the application process, registration, scholarships and more. You will add the information to the chatbot, test its accuracy and get approvals from relevant subject experts. Added tasks may include processing data entry, supporting other units in the SEARS Office and other duties as assigned. Rate of pay: $26.38/hr
Position Qualifications	Experience in delivering a high standard of customer service when dealing with the public, excellent keyboarding skills and accuracy, effective communication, analytical and organizational skills, the ability to exercise independent judgement, the ability to multi-task, and the ability to keep effective working relationships with the University community is essential. Experience with Microsoft Office and Outlook is an asset. Minimum 2-year diploma in Administrative Assistant, Management, or Computer Science, and minimum 2 years’ experience in post-secondary and/or customer service.
Starting Salary Range (at 1.0 FTE)	Hiring Range indicated in Position Details
Full Salary Range (at 1.0 FTE)
Campus	Lethbridge
Employment Group	AUPE
Position Category

Posting Detail Information

Open Date	05/10/2024
Close Date	05/20/2024
Open Until Filled
Desired Start Date	06/03/2024
Position End Date (if temporary)	12/01/2024
Special Instructions to Applicants
Employment Equity	The University of Lethbridge invites applications from all qualified candidates; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given preference. The University of Lethbridge is committed to providing an inclusive and barrier-free work environment, including through all aspects of the hiring process. If you require support during the hiring process, please contact Human Resources at [email protected] so that accommodations can be put in place to support you. All private information received in relation to your request for support will be kept confidential, only information required to facilitate the accommodation will be shared with the selection committee.