Student Health & Wellness Clerk

Position Details
Position Information

Position Title	Student Health & Wellness Clerk
Department/Unit	Student Health
Location	Halifax, Nova Scotia, Canada
Posting Number	S156-24
Employee Group	NSGEU Local 77
Position Type	Term
Duration of Contract (if applicable)	Eighteen (18) months
Employment Type	Full Time
Full-time Equivalency (FTE)	1.0 FTE
Salary	$26.71 - $33.81 per hour ($48,607 - $61,536 per annum, 35 hours per week)
Classification	C6
Provisional Statement
About Dalhousie University	Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.
Job Summary	The Student Health & Wellness Centre provides Dalhousie and King’s students and currently registered community patients with primary health care and counselling services (students only) and, in some cases, specialist care. Reporting to the Director of Operations and as part of the administrative team, the Student Health & Wellness Clerk will provide necessary day-to-day logistical, medical office, and clerical support in keeping the Student Health & Wellness Centre’s operations running smoothly.
Key Responsibilities	Provide front desk reception duties at the front counter of the Student Health & Wellness Centre including appointment booking and patient registration in an electronic health record (EHR) software (using in person, phone and online systems to book appointments, prepare and update client charts with current demographic and insurance information, greet and check patients in for their appointments). Demonstrate excellent, responsive and helpful customer service skills in responding to in-person, electronic and telephone inquiries from a diversity of patients. Using the EHR, process test results, requisitions, letters, incoming mail and faxed correspondence, ensuring a high degree of accuracy and timely completion to ensure confidential health information is distributed to physicians. Stock medical instruments and supplies in physician exam rooms and nursing stations. Collect used instruments and clean/sterilize and package for new use.
Note	This position currently has a 35-hour weekly schedule from Monday to Friday. The clinic’s hours of operation are M-Th 8 am – 7 pm, F 8 am – 6 pm from September to April; and M-F 8 am – 5 pm from May – August. The current hours for this position are: September to April Monday-Thursday 11:30 am – 7:00 pm Friday 10:30 am – 6:00 pm May – August Monday-Friday 9:30 am – 5:00 pm Scheduling is subject to change with appropriate notice based on operational requirements and in accordance with the collective agreement. Due to operational requirements, the successful applicant is required to work in-person on campus.
Required Qualifications	Medical Office Administration program with approximately three to five years’ medical office experience (or equivalent combination of training and experience). Demonstrated experience in providing exceptional customer service, drawing on strong communication (verbal and written) skills, ability to work well in a team environment in providing inclusive support to a diversity of patients. Excellent working knowledge of medical terminology and experience using electronic health records software as well as familiarity and experience with medical tools, equipment and sterilization processes Demonstrated ability to work in a busy, fast-paced environment with a wide variety of clients and to handle confidential information in accordance with PHIA, PIPEDA, and FOIPOP. Attention to detail is essential along with good organizational, time management and prioritization skills. Solid computer skills (word processing, email, payment systems, spreadsheets, and internet) with the demonstrated ability to learn new programs. Ability to lift up to 20lbs periodically when collecting medical instruments for cleaning.
Assets
Job Competencies	The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies (https://www.dal.ca/dept/leaders.html), in particular: - Self-Awareness & Professionalism - Respect & Inclusion - Adaptability - Knowledge & Thinking Skills - Communication
Additional Information	Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.
Application Consideration	Bargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit. We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.
Diversity Statement	Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. For more information, please visit www.dal.ca/hiringfordiversity .

Posting Detail Information

Number of Vacancies	One (1)
Open Date	05/16/2024
Close Date	05/23/2024
Open Until Filled	No
Special Instructions to Applicant
Quick Link for Direct Access to Posting	https://dal.peopleadmin.ca/postings/16559