Student Accounts Supervisor

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Job Number:  J0424-0146

Job Title:  Student Accounts Supervisor

Job Type:  Continuing Full Time

Department:  Business Operations

Job Category:  Financial Services

Number of Positions:  1

Date Posted (dd/mm/yyyy):  17/04/2024

Closing Date (dd/mm/yyyy):  24/04/2024

Salary (with Salary Rate):  73,218.00 - 80,085.00/Year

Employee Group:  CUPE 2424

Salary Level:  9PE

Hours Per Week:  35

Date Position Available:  22/04/2024

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

As one of the 2023 Top 100 Employers in Canada and one of the National Capital Region’s Top Employers for nine consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Reporting to, and working closely with the Manager, Accounts Receivable, the incumbent is responsible for the efficient operations of the Student Accounts section of Business Operations by coordinating and allocating the workload of the section, by ensuring that specified controls are exercised, that deadlines are met, that appropriate records are maintained, and that the service requirements of the section are satsified. The incumbent ensures the accurate and timely recording and collection of student accounts receivables including the monthly reconciliation of related accounts, the preparation year-end working papers, the application of employee benefits, and the revisions associated with course changes have been acurately completed. Further to these duties, the incumbent is expected to have considerable contact with the University’s students and administrative staff, to assist with the coordination of de/registration procedures, and to assist with the formulation of new policies and procedures as they affect accounts receivables.

The incumbent must possess the following qualifications:
• Understand the accounting principles used in the posting and reconciliation of transactions to the general ledger and sub-ledger accounts.
• Strong analytical skills to interpret activity on Student Account from a variety of sources as well as to reconcile clearing accounts.
• Knowledge of accounts receivables and collection routines are required to secure payments. Articulate and possess good interpersonal skills due to the high level of customer contact, much of which may have been escalated from the front line staff.
• Provides direction and support to the front line staff and must be aware of the roles of other student support offices as well as any relevant policies.
• Thorough knowledge of Windows and the suite of Microsoft Office products is required.

The above is normally acquired through the completion of:
• Completion of a University degree/College diploma with an emphasis on Business or Accounting plus 3-4 years enrollment in a CPA program.
• Five years of experience in an accounting/bookkeeping environment, with an emphasis on accounts receivable, including some supervisory experience.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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