Store Operations Coordinator

This competition is restricted to current employees of the University of Alberta. Please indicate your internal status using the "Advertisement" drop down menu when applying.

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits .

Reporting to the Store Manager, working in collaboration with central HR and finance teams and the entire store team, the Store Operations Coordinator is responsible for the day-to-day sales and account management, accounting administration, and sales floor and point of sale training, for the Bookstore and its satellite stores. This position is uniquely responsible for overall coordination of store operations and includes elements of in-house financial/recruitment functions that are an integral part of a retail sales environment.

Duties

Accounts Management:

• Responsible for organizing, balancing, and paying day-to-day financial records and documents 

• Works with University finance groups on campus to set up new vendors, issues with accounts

• Acquires and prepares all supporting documentation to aid with account balancing, filing it after payment has been processed

• Is responsible for month end and year end account reconciliation and accuracy of financial statements for all internal store inventory/financial systems

• Works with the manager to investigate any discrepancy in University month and year end account reconciliation on inventory/financial systems

• Ensures all credit notes are accurate and balance to what was physically sent back to the vendor

Sales Floor and Front Line Support:

• Facilitates point of sale system operation training and follow up for all employees

• Aids with development and updating of training processes and documents

• Responsible for ensuring that the stores registers are opened on time each day and with the correct float

• Responsible for ensuring that the stores registers are closed at the end of the day, counted to the correct float, paperwork is placed into accounting office, and deposits are placed in safe

• Ensures debit/credit machines are ready for daily operations

• Responsible for ensuring all resolutions for any poor and non-satisfactory customer service, in accordance with shrink/loss prevention, store policy, University policy, and customer service requirements. Partnering with the store manager when necessary. 

• Helps train staff on the understanding of the course materials and the inventory control

Other Duties: 

• Planning and executing in store initiatives and events

• Assists in the development of new program proposals

• Assists with Strategic Planning

• Assist with inventory cycle processes

• Assists with the recruitment and selection process for casual staff

Qualifications

• Minimum educational requirement; Diploma in Business Administration or accounting or similar work experience

• Records Management Certificate and familiarity with FOIP would be an asset

• Demonstrated experience in the administration and maintenance of formal records management systems is essential

• Comprehensive working knowledge of Microsoft Office and G-suite applications

• Excellent communications skills, both verbal and written, with a wide range of internal and external stakeholders 

• Excellent customer service skills including, but not limited to timely communication, proactive problem solving and conflict resolution

• Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience  

• Less than 18 months to be competent in the role after working through one cycle of each event held in the store

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.