Service Representative

Please refer to the How to Apply for a Job (for External Candidates)  job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Student Wellness Hub

Position Summary:
Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files and records and resolves related problems.
Major Duties and Responsibilities:

• Provides general and detailed information concerning University programs and policies. Advises others concerning admission, registration and student accounts procedures. Ensures distribution of information packages, letters, forms and applications.
• Maintains, updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons.
• Explains and demonstrates the use of computerized information systems such as an automated registration system and student accounts system. Provides assistance in completing various forms.
• Initiates others in unit activities. Follows up as appropriate
• Prepares documents such as lists and reports
• Maintains inventory of materials and supplies for unit.
• Uses standard office equipment such as computer and photocopier

Other Qualifying Skills and/or Abilities:
Must be customer focused and service oriented, which includes but is not limited to being approachable, responsive, attentive and helpful.  Assists all clients with a positive attitude, tact and diplomacy while maintaining a professional manner and competence at all times.  Demonstrated ability to clearly receive, retain and transmit information with a proven ability to communicate clearly and effectively at all levels.  Proven ability to work autonomously and as a member of a team.  Demonstrated ability to take initiative, problem-solve and organize work within area of responsibility.  Proven ability to be proactive and devote full attention to clientele.  Demonstrated ability to answer calls with professionalism and tact while dealing patiently and calmly with clients who are anxious.  Strong organizational skills with ability to multi-task, prioritize and work under pressure to meet multiple deadlines.  Proven discretion in dealing with confidential information.  Ensure that clients from diverse cultures, ethnic origins, sexual and gender identifications, religious or faith backgrounds and all types of abilities receive equitable treatment and access to Services.  Demonstrated ease with technological applications with a proven ability to work in a PC environment using MS Word, Excel and Outlook.  Demonstrated ability to work with clinical and administrative information systems such as Titanium, Medesync, etc is a very strong asset.  English, spoken and written.  French, spoken and read.

How to apply:

Internal Candidates:

Current McGill employees must apply via internal postings. These are accessed using the ‘Find Jobs’ report in Workday under the “Careers” application. Please refer to the job aid:   Applying at McGill Guide for Internal Candidates

External Candidates:

Applicants who are not current McGill employees must apply via external postings. The website will direct you to create a Workday account. Please note you must use a personal email address when creating this account.  Do not use @mail.mcgill.ca or @mcgill.ca email addresses. Applicants must use their legal name when creating an applicant account on Workday.  Please refer to the job aid:  Applying at McGill Guide for External Candidates

Minimum Education and Experience:

DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies

Hourly Salary:

(MUNACA Level 09F) $22.97 - $31.67

Hours per Week:

33.75 (Full time)

Supervisor:

Client Service Manager

Position End Date (If applicable):

2023-04-30

Deadline to Apply:

2022-06-07

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected] .