Service Coordinator

Date Posted: 02/28/2024
Req ID: 36120
Faculty/Division: VP - Operations and Real Estate Partnerships
Department: 89 Chestnut Residence
Campus: St. George (Downtown Toronto)
Position Number: 00053487

Description:

About us:

The Student Residences team at Spaces & Experiences oversees and operates undergraduate and graduate student housing on the St. George campus. Our residences include Chestnut Residence, Oak House, Graduate House, and Knox Residence, as well as Campus One, a residence affiliated with the University. An additional residence is also currently in development. Our residences offer students a supportive and dynamic living-learning environment that fosters academic success, personal growth, and lasting connections

Your opportunity:

Reporting to the Assistant to the Dean, Residence Administration, the Service Coordinator is responsible for overseeing service desk operations at one of our student residences. Responsibilities include greeting residents/guests and visitors, answering questions, transferring phone calls, distributing mail/parcels, monitoring building access, issuing keys and equipment, processing payments, andother administrative duties. The Service Coordinator is also responsible for training and scheduling other service desk staff, reviewing logs and audits, ordering supplies, and responding to routine email inquiries.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Distributing routine welcome packages to students
• Providing guided tours of facilities
• Drafting internal and external communications
• Directing the activities of casual staff
• Coordinating staff schedule to ensure proper coverage

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years of administrative work experience in a post secondary environment, with at least one year working in a student residence environment.
• Excellent customer service and interpersonal skills.
• Strong oral and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask in afast-paced environment.
• Good judgment, tact, and diplomacy.
• Excellent problem-solving skills.
• Intermediate skills with Microsoft 365 tools (e.g., Word, Excel, Outlook, Teams).

Assets (Nonessential):

• Proficiency with StarRez housing software system.
• Experience with hotel/hospitality property management software.

To be successful in this role you will be:

• Approachable
• Communicator
• Multi-tasker
• Problem solver
• Team player

Please note:

For this position the shift dates and times are:

• September - April: 10am-6pm, Monday-Friday
• May- August: 10am-6pm, Tuesday-Saturday
  

Closing Date: 03/07/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Ancillary Operations
Schedule: Full-Time, September-April: 10am-6pm, Monday-Friday then May-August: 10am-6pm, Tuesday-Saturday
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $58,012 with an annual step progression to a maximum of $74,189. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.