Senior Manager – Automation Solution

Staff - Non Union

Job Category
M&P - AAPS

Job Profile
AAPS Salaried - Information Systems and Technology, Level F

Job Title
Senior Manager – Automation Solution

Department
OCIO | Program Delivery

Compensation Range
$11,364.67 - $17,733.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date
April 27, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Summary

The Senior Manager provides overall people and technical leadership for a major functional area with multiple lines of service.

The Incumbent provides thought leadership in the area of Automations (Business Process Management and Robotic Process Automation) and is a recognized subject matter expert for the Automation Solution Delivery Centre (ASD) responsible for the planning, budgeting, resourcing, recourse management and execution of tasks that deliver projects, enhancements, maintenance and production support throughout the applications integration lifecycle. The Incumbent develops a high performing team within the ASD with a culture of resiliency, curiosity, and pragmatism, with a focus on finding mutual win-win solutions.

Organizational Status

The ASD is a unit within the UBC Information Technology department responsible for automating business processes wherever possible, impacting all systems at UBC to enable operational efficiencies, optimize services, and improve quality and accuracy of processes across UBC. Automation capability helps our clients unlock value leveraging a suite of emerging technologies such as Robotic Process Automation (RPA), Process Mining, Intelligent Document Processing, Chatbots, etc

The ASD is responsible for the selection, acquisition or development, deployment, and operation of the suite of applications related to enterprise automations. The ASD works closely with core UBC IT and Units across campus. This will include working with a variety of clients and IT team members, understanding the impact of technical changes on business processes and leveraging common approaches and resources between departments.

Services are delivered through the use of Information Technology best practices and customer focused processes to enable stakeholders to achieve UBC objectives.

The Senior Manager, ASD reports to the Director, Program Delivery and works closely with the other managers in Integrations, Infrastructure, Applications, Enterprise Architecture, UBC IT personnel, campus stakeholders, vendors, and external institutions. The incumbent will supervise teams of systems professionals including senior developers, project managers, system integration analysts, quality assurance analysts, support analysts, build engineers, and programmer analysts.

Work Performed

Specific Duties:
- Responsible for developing strategic service designs in collaboration with stakeholders, key clients, and other business owners that effectively meet requirements of the greater strategic direction of the university in a collaborative and results-oriented focus.
- Provides work direction and leadership to the ASD team members, including scheduling, assignment of work, review of project efforts and resolution of issues as required to ensure overall success.
- Participates in long-range planning for automation projects, and develops and maintains technology roadmaps for the functional area(s).
- Applies modern approaches to the design, development, implementation, and management of automations at UBC.
- Accountable for developing and building an engaged high-performing team in the delivery of work goals.
- Assesses variances from the functional area(s) plans, budgets and schedules, develops and implements changes as necessary to ensure that scope, time, cost, and quality objectives are achieved.
- Provides project management as required.

Core Duties:
- Works with business partners and/or leadership to understand and anticipate business and IT needs of a major functional area with multiple lines of service.
- Develops integrated strategies, operating plans, targets and measures for a major functional area and leads the day to day delivery of its services, programs and activities.
- Establishes and administers functional area budgets, prepares cost/benefit evaluations and ensures for cost efficiencies.
- Negotiates for, sources and obtains financial, physical, or human resources to support long-term projects and programs.
- Develops and ensures systems, procedures, methods, standards and controls are created and followed which foster operational efficiency, monitor compliance, mitigate risks, and achieve functional area results.
- Develops and implements innovative services, business solutions, and programs, provides technical leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative/academic units.
- Responsible for people leadership/management of professionals and other staff.
_ Guides, motivates, coaches, develops including selection, training, performance management and all other people practices.
- Reviews feedback on staff as provided by the Team Lead/Manager and conducts regular meetings with direct reports and with staff within their functional area.
- Manages the staff performance assessment process and conducts regular meetings with direct reports.
- Provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning.
- Manages performance concerns and disciplinary action in collaboration with HR and, where applicable.
- Anticipates and analyzes trends in technology and assesses the impact of emerging technologies on the business.
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Performs other related duties as required.

Consequence of Error/Judgement

Effective management of the Automation Solution Delivery Centre is essential for the delivery of UBC IT services to the departments and faculties. Decisions and actions taken by the Senior Manager will have a direct impact on how efficiently and effectively UBC Business Process automations/systems will perform and function.

Failure to meet service level obligations for performance and availability of the automations built such as bots’ availabilities, could adversely impact productivity, funding and revenue, and the University community, including the large majority of students, faculty and staff. It will also damage the reputation of UBC and UBC IT.

Supervision Received

The Senior Manager works under the general direction of the Associate Director, Program Delivery, and has considerable latitude in the execution of their duties consistent with the goals and objectives for the functional area.
Supervision Given

Manages staff directly and oversees deliverables assigned to other individuals on a project basis.
Minimum Qualifications

Post-graduate degree. Minimum of ten years of related experience including at least four years of managerial experience plus three years of specialized experience in the design and implementation of major computer systems, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications

Post-graduate degree in Computer Science preferred.

- Demonstrated experience in the software development and implementation life cycle with the ability to communicate effectively verbally and in writing to a varied audience.
- Demonstrated experience working with and managing automation and Integration systems and processes is required.
- Demonstrated experience leading, engaging and motivating teams with both Development and Operations responsibilities is required.
- Experience implementing and operating the Business Process Management (BPM), Robotic Process Automation (RPA) and AWS toolsets is preferred.
- Experience with Informatica is an asset.

- Experience with integration platforms is an asset.
- Supervisory, budgetary, presentation, interpersonal, written and oral communication skills required.
- Demonstrated ability to analyze and interpret data, determine implications, and provide recommendations.

- Ability to resolve systems and technical problems in an innovative manner.
- Ability to develop and implement strategic business plans.
- Ability to make decisions and recommendations involving highly complex issues.
- Ability to develop and implement policies and procedures
- Experience with UBC policies and systems is preferred.
- Ability to effectively lead a team of systems professionals in a demanding environment.
- Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources.
- Ability to effectively facilitate groups to achieve appropriate outcome.
- Ability to develop and deliver effective presentations and workshops.
- Ability to effectively manage multiple tasks and priorities and work under constant pressure and high level of ambiguity to meet critical, time sensitive deadlines.
- Excellent organizational and analytical skills.
- Ability to identify, obtain, and effectively manage organizational resources e.g., people, materials, assets, budgets.
- Ability to mentor and coach staff, and act as a resource.
- Ability to effectively manage multiple tasks and priorities and work under pressure to meet critical, time sensitive deadlines.
- Excellent organizational and analytical skills.
- Ability to maintain accuracy and attention to detail.

Collaboration - Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the right people within and beyond organizational boundaries, by matching individual capabilities and skills to the team's goals. Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments.

Communication for Results - Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Problem Solving - Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Leading Self - Calms self and others during stressful times. Comfortably handles risk and uncertainty and is decisive in ambiguous situations. Uses setbacks in a constructive way and demonstrates a mindset of continuous learning and improvement. Anticipates and responds in a proactive manner to future needs that may not be obvious to others. Ability to adapt to ever changing workload priorities and events and effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Leading Others - Supports team members in learning from each other, being self-directed, and being responsible for their own assessment and learning. Recognizes employee potential and develops reporting leadership strength. Works with employees to define realistic yet challenging work goals. Helps others to resolve complex or sensitive disagreements and conflicts.

Leading the Organization - Promotes an aligned perspective of the organization and the broader University community; fosters and leverages a strategic view to address complex business issues. Establishes clear service expectations and outcomes based on organizational strategy and takes corrective action to ensure ongoing availability of critical services. Maintains and develops an effective network of both technical and business contacts that provides information and intelligence around the market, emergent opportunities, and best practices.