Quality, Safety and Continuous Improvement Facilitator

Typical Duties or Accountabilities:

Quality Improvement Development & Collaboration

• Act as a provincial quality improvement resource to the department including the Portfolios of Research, Education, and Quality Improvement and Safety.
• Lead and actively participate in the development of strategy and operational plans to optimize quality improvement and safety opportunities, incorporating change management and knowledge translation considerations.
• Facilitate the Department’s Post Graduate Medical Education (PGME) Anesthesiology Resident Quality Improvement Program, working closely with the resident learners and staff researchers, in addition to assisting with other research projects as they materialize.
• Using appropriate methods, curates and assesses the quality of available evidence, works with residents, faculty, and the research team to translate data analysis, and contributes to knowledge translation by meaningfully sharing findings with relevant internal and external audiences .
• Builds, maintains, and monitors networks of relationships with multiple stakeholders to advance key improvement priorities. Assesses and builds capacity and capability in quality improvement methods, measurement, design, selection, collection and reporting approaches through coaching, education, mentorship, and evaluation.

Quality Improvement Documentation, Metrics & Reporting

• Ensure provision of accurate and timely updating of Department Quality Improvement metrics for faculty, resident and trainee research and quarterly reports for review
• Provide metrics & written summary for the overall quality improvement program for the Department annual Report
• Collect, tabulate and analyze small datasets and work with different data formats (Excel, SPSS) and merge data from these different sources.
• Provide quality improvement update reports for meetings, newsletters, etc.

Quality Improvement Promotion & Marketing

• Model and demonstrate behaviours that contribute to a professional, positive work environment that support and promote the Department quality improvement goals
• Actively participate in the Annual Resident Research Day and monthly Journal Club and other events such as special rounds and lectureships, monthly lunch & learn sessions, etc.
• Exercises judgement in developing and maintaining quality improvement visibility within the department and beyond including up to date website information, and promotion of research accomplishments on CoM feeds.

Quality Improvement Supervision

• Provide guidance for research assistants and students in the department
• Support for recruitment and onboarding of research assistants and students in the department

General Administration

• Provide requested and time sensitive documents, reports, and research related information
• Coordinate meetings
• Provide updated website content, newsletter publications and media communications
• Work with faculty, research teams, etc. to improve the quality, quantity, and success rate of quality improvement funding opportunities
• Assist in mentoring and guiding trainees and faculty in quality improvement administrative procedures
• Assist in implementation and administration of quality improvement training programs and projects
• Pre and Post award support including tasks such as concept, grant (funding) applications, ethics approvals, fund set-ups, project management, addressing issues, etc.

Education: Graduate degree (MA, MSc, MBA, PhD) in health or social sciences discipline is required.  Preference will be given to PhD.

Experience: A minimum of five years’ education/training/experience directly related to quality improvement and safety, preferably in a health care and/or academic settings. Experience in collecting, tabulating, and analyzing small datasets and ability to work with different data formats (Excel, SPSS) and to merge data from these different sources.

Experience with interdisciplinary programs preferably in health or social sciences, and patient-oriented research, as well as a broad knowledge of academic structure and culture; advanced knowledge of quality improvement approaches and processes in a Health Care setting is an asset.  Experience working in a diverse and inclusive environment is required.

Skills: Proven effective interpersonal, mentoring, management, organizational and financial skills. Demonstrated ability to deliver proactive, user-oriented services, with excellent written and communication skills. Proven track record in negotiation and project management together with strong critical and analytical abilities; ability to exercise sound judgement, tact, diplomacy, and confidentiality; database design and management; ability to manage competing interests and deadlines of projects; and knowledge of and proficiency with relevant computer applications, meticulous attention to detail; and creative problem-solving skills.