Quality & Innovation Program Manager

Date Posted: 05/29/2024
Req ID: 37520
Faculty/Division: Temerty Faculty of Medicine
Department: Dept of Family & Community Medicine
Campus: St. George (Downtown Toronto)
Position Number: 00051522

Description:

About us:

Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.

Your opportunity:

The Department of Family and Community Medicine (DFCM) is recognized internationally for its clinical, educational and research excellence. Our faculty are clinical and academic leaders who are breaking new ground on issues ranging from inner city health, addiction medicine, global health, palliative care, immigrant and indigenous health, and far more.

The Department of Family and Community Medicine’s (DFCM) Quality & Innovation Program works to advance quality in primary care—locally, provincially, and nationally. As the Quality & Innovation Projects Manager, you will help lead cultural change in the delivery of primary health care through the implementation of a program strategy that includes:

• Building capacity for QI through education of learners, faculty, and practicing clinicians
• Advancing meaningful measurement and supporting teams to use data to improve care
• Partnering with patients to improve care
• Integrating QI with professional development; developing and disseminating related practice resources and tools
• Supporting teams to test and refine innovative models of care to improve outcomes and patient experience
• Advancing primary care policy by advancing scholarship and innovation and demonstrating excellence

Your responsibilities will include:

• Develop project schedules including milestones, critical path, timelines, deliverables and reporting, while liaising and fostering collaborations with various stakeholders.
• Planning and implementing post-project review, audit processes, and project quality controls
• Developing and implementing instructional strategies to support learning objectives
• Facilitating seminars and/or workshops; as well as developing content and learning outcomes for instructional workshops
• Draft and support preparation and submission of peer-review manuscripts, project-specific proposals and reports; contributing to research findings that are published in academic journals
• Directing workflows and scheduling of project teams as well as monitoring project expenditures and accounts
• Conducting detailed data analysis to inform management decision making

Essential Qualifications:

• Master’s Degree in Quality Improvement and Patient Safety, Public Health, Health Administration, Clinical Epidemiology, or related field, or an acceptable combination of education and experience
• Minimum five (5) years’ experience with strategy development, program planning, and program evaluation including use of surveys, focus groups, qualitative interviews, and quantitative data collection and analysis
• Significant experience and expertise in health quality improvement including QI theory, methods and practical application
• Demonstrated project management experience, leading multiple, concurrent projects, including project development, implementation, and evaluation
• Experience interpreting data findings and communicating these to a range of stakeholders including through reports, papers, oral presentations, and infographics
• Experience developing learning outcomes and facilitating educational workshops and seminars
• Extensive experience with stakeholderconsultation and engagement including with health professionals, policy makers, and members of the public
• Experience supporting and advising senior-level committees
• Experience directing and supervising staff
• Advanced proficiency with MS Office Suite
• Superb communication and presentation skills – oral and written — that can be tailored to a range of audiences including physicians, other health professionals, academics, policy makers, and members of the public
• Superior leadership and organizational skills in planning, project management and task coordination
• Highly organized and detail-focused, able to synthesize information in a clear and concise way
• Ability to use tact, discretion, maintain confidentiality and sound judgment
• Flexibility and problem solver orientation; and strong leadership capabilities
• Demonstrated ability to work with a constantly fluctuating workload and to meet deadlines
• Ability to problem solve and deal effectively with multiple priorities and projects with conflicting deadlines while maintaining a high degree of quality and accuracy
• Ability to work independently with a high degree of initiative, discretion, and tact; ability and willingness to work cooperatively in a challenging and dynamic environment
• Diplomatic, professional and persuasive in establishing strategic partnerships

Assets (Nonessential):

• Experience with Qualtrics and Redcap

To be successful in this role you will be:

• Communicator
• Goal oriented
• Organized
• Problem solver
• Thoughtful

This is a term until September 2025. 

Closing Date: 06/12/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 15 -- $93,752 with an annual step progression to a maximum of $119,892. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Research Administration & Teaching
Recruiter: Amanda Di Fonzo

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.