Public Services Assistant, Technology Support

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Today, Mount Royal offers 14 bachelor degrees and 38 majors, along with a wide range of diploma and certificate options. We boast a diverse community with nearly 16,000 credit students, more than 5,500 non-credit students and about 1,700 employees.

Mount Royal is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in Southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina, and the Iyarhe Nakoda. The City of Calgary is also home to the Métis Nation.

A student-focused undergraduate university built on teaching excellence, we are known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Learn more at mru.ca/AcademicPlan .

We are committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

Housed in the Riddell Library and Learning Centre, the University Library is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus. The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, a Maker Studio, audio production rooms, and a range of visualization, simulation, and immersive spaces.

The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork, and provides support for professional development.  The Library team consists of approximately 60 employees.

The Public Services Assistant Technology Support will teach, train and assist Library users (students, staff, faculty and community members) with Library technologies and research-related tasks, skills and knowledge in support of their academic work and their information needs. Responsibilities include providing one-to-one instruction, assisting and teaching users how to access and use information in physical and online environments, and teaching and assisting users with equipment and learning technologies.

The position is responsible for providing troubleshooting and technical support as well as instruction and training to Library users and Library staff on using Library-specific technology. The position requires a user-centered public service focus with a high degree of creativity, problem-solving, and self-motivation. Expertise with teaching and learning technologies including software and equipment as well as excellent training, teamwork, and interpersonal skills. The incumbent works with colleagues across Library units to resolve technical problems, assess issues and user needs, and make recommendations around Library technology.

Note: This position works a Sunday-to-Thursday schedule for the Fall and Winter semesters and transitions to a Monday-to-Friday schedule for the Spring and Summer semesters.

This is a full-time (35 hours per week on-campus) 11-month replacement term position commencing on May 15, 2024 with the possibility of extension. If the previous incumbent returns before the end of the term, Mount Royal University may choose to adjust the length of the term.

Provide Public Services to Library users:

• Perform reference interviews to respond to, identify, assess, and clarify information needs of Library users.

• Provide one-to-one instruction and assistance to Library users, in both virtual and physical environments, to assist them in meeting their information needs.

• Maintain expertise in a range of information resources, databases, subject areas, and in searching and evaluation skills.

• Provide referrals to other University services, staff, or faculty as appropriate.

• Assist users with current and emerging Library learning technologies and equipment (including media equipment, audio production equipment, and software; and the technologies available in the Library’s Maker and Media Commons spaces)

• Work as part of a team to provide Library users with timely information and referrals.

• Process, inventory and describe technologies, materials, and equipment, including Course Reserve materials, to make items available to Library users.

 Library Technology Support:

• Facilitate the use of Library-specific technology, for teaching, learning, and scholarship by offering training sessions, project consultations, classroom visits, and workshops.

• Develop user support materials related to the use of Library-specific technology.

• Provide Library-specific technology training and support for onsite events and programs.

• Provide on-demand technology support and technical troubleshooting of Library-specific technology.

• Perform regular assessment, verification, identification, and reporting of damaged loanable technology, and make recommendations for replacement.

• 3-4 year Bachelor’s degree

• 2 to 3 years of relevant experience

• Library and Information Technology diploma or equivalent is an asset

• Experience working with undergraduate students in academic libraries is an asset

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation center.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.

Salary: $30.76 - $38.92  per hour

Closing Date: April 27, 2024

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).