Program Manager, Public Services

Program Manager, Public Services
Requisition ID: 5593
Department: Ottawa Public Library
Service: Branch Operations
Branch: Public Services
Employment Type: 1 Permanent Full Time Position
Work Hours: 35 hours per week
Affiliation: MPE
Salary Information: $105,581.84  – $133,531.58  annually (2022 rates of pay)
Location: Rideau Branch, 377 Rideau Street
City: Ottawa, ON
Job Category: Ottawa Public Library
Application Close: 30/11/2022JOB SUMMARY
Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centered approach.

You are responsible for the planning, co-ordinated development, management and implementation of customer-centric public library activities, programs, services and initiatives consistent with corporate strategic direction and corporate vision. You provide professional leadership and coordination in the planning, implementation and administration of library service policies and programs for the Ottawa Public Library (33 branches, mobile and digital services). You are also responsible for establishing and maintaining positive client relationships with internal and external management and stakeholders.

You are the Ottawa Public Library lead in the planning, development and implementation of:

Public library services to meet the needs of branches in their catchment area, which includes responsibility for clusters of between 3 -10 library-branch clusters;
Strategic partnerships and corporate projects as assigned;
Identification of emerging needs in branch cluster and, in collaboration with centralized services, development of appropriate system-wide responses
Relationship building and maintenance with community partners, local councillors, OPL clients, local Friends chapters;
Service excellence strategies that support and grow employees and ensure recognized, effective and efficient customer service.
Effective and efficient management of branch cluster operations and associate budgets
Assistance to the Division Manager with strategic plans and policy-development

You are also responsible for developing and monitoring operating budgets, and for managing the human resources of the unit, including hiring, termination, performance management and discipline of staff as necessary.

EDUCATION AND EXPERIENCE
Completion of 4 year university degree in business administration or a related field.
Master’s degree in Library and/or Information Science from an accredited school is desirable
Minimum of 5 years of experience in library service activities, including a minimum of 5 years in the management of human resources and/or external contract resources, and management of operating and capital budgets, preferably in a municipal setting.

KNOWLEDGE
General knowledge of the Ottawa Public Library and City of Ottawa and of corporate and departmental policies and procedures
Articulates the mission, vision and values of the library organization
General understanding of governance structures between the public library and the City of Ottawa
Recognizes the benefits of change and understands the principles, processes and responsibilities for managing organizational change
Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area, including the Public Libraries Act and the Municipal Freedom of Information and Protection of Privacy Act, Copyright Act and Access for Ontarians with Disabilities Act
Must be familiar with and adhere to the principles of intellectual freedom
Project management principles and application
Contract document preparation, the tendering process and supervision of field services
Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure
Financial management practices and budget processes
Methods used to deal with the media in a professional manner
Standards specific to specialty area
Equipment operation specific to specialty area
Computer applications, including MS Office, SAP and integrated library systems
Must possess the training, experience and knowledge to organize the work and its performance.
Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES
Leadership Competencies:
The key competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies, which align with Servant Leadership, are:

Strategic Leadership – Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City

Demonstrates Business Sense – Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City’s reputation and strategic direction

Builds Collaborative Relationships – Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders

Fosters Innovation and Change – Develops an environment that embraces innovation and efficiently integrates change into the organization

Engages Employees – Leads, coaches, mentors and develops an engaged, diverse workforce of individuals and teams, where work is performed in a safe, respectful environment and successes are recognized and celebrated regularly

Delivers Results – Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results

Client-centric Focus – Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term “client” includes both internal and external clients)

WHAT YOU NEED TO KNOW
Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates must meet language requirement for position upon hire.
Additional vacancies may occur during the competition process.
Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.

The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.