Program Liaison and Recruitment Officer

Date Posted: 02/21/2024
Req ID:36106
Faculty/Division: Ontario Institute for Studies in Education
Department: Dept. of Appld Psychology & Human Devt.
Campus: St. George (Downtown Toronto)

Description:

About us:

OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto - Canada’s most dynamic and comprehensive institution of higher learning.

OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy. A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborative energy that few institutions in the world can claim.

The Department of Applied Psychology & Human Development (APHD) is a research-intensive Department, boasting some of the finest, internationally-known scholars in their fields who teach in our five graduate programs: Child Study and Education (Teacher Education program); Counselling and Clinical Psychology; Counselling Psychology; Developmental Psychology and Education; School and Clinical Child Psychology. Our programs focus on basic and applied research pertaining to children, adolescents and adults.

Your opportunity:

Under the general direction of the Chair, and Manager, Academic Operations and Administrative Services, the incumbent contributes to the creation and execution of recruitment plans including strategies to increase applications and enrolment from high quality candidates in APHD and specific markets particular to International students. The incumbent is responsible for providing a wide range of administrative support in the day-to-day operation of assigned programs, including support for student services, scheduling and events planning, information and data systems, communications, admissions, and finance. The incumbent supervises casual and work study students. They assist with Admissions and scholarship activities as needed.

Responsibilities include contributing to the development of the department’s recruitment plan by searching out, suggesting and developing new sources of recruitment, crafting recruitment messages suitable to each target market, and developing strategies for follow-up with different sites. representing the Faculty and the University in recruitment activities on and off-campus (domestic); promoting,presenting and coordinating recruitment events, providing individual advising to students and parents in-person, by phone, and by email; recruiting staff, faculty and volunteers to provide support for recruitment events; delivering training to recruitment volunteers; making physical, audio-visual and catering arrangements for events; ensuring proper post event follow-up with event attendees ; completing post event reports for the Registrar or Assistant Registrar and acting as a resource to Faculty recruitment representatives.

The incumbent contributes to the development and implementation of the APHD recruitment communication strategy by ensuring all communications are attentive to recruitment needs. Works with the APHD Communications Officer and the OISE Communications Department on various communication tools (i.e. recruitment brochures, event posters, websites, social media tools); researches best practices and collaborates with other Faculties around the university to share existing best practices in recruitment, marketing and communication strategies. Makes recommendations for communication messaging and produces detailed reports for future activity (i.e. reaching new markets).

The incumbent is responsible for responding to general inquiries from students who are in the assigned programs; serves as a key resource for policies, procedures, and timelines; administering all aspects of the program for the students part of funded cohort and outside the funded cohort. The incumbent works with the Cohort Coordinator and Department Chair to foster a knowledge building community that will include students, and others from across APHD, the Institute of Child Study (ICS), and OISE.

Your responsibilities will include:

• Conducting detailed data analysis to inform recruitment strategies and plans
• Fostering and maintaining a network of external contacts to support recruitment strategies
• Conceptualizing, organizing and executing event activities
• Delivering student recruitment presentations
• Developing content for marketing and/or promotional materials
• Advising potential applicants, students, parents, and/or guidance counselors on admissions criteria and processes by probing and providing a range of options and possible consequences
• Providing basic support and general referrals to individuals in distress

Essential Qualifications:

• Bachelor's Degree in a related field (i.e. communication, marketing) or acceptable combination of relevant education and related work experience.
• Minimum four years recent and related experience in graduate student recruitment, student life, and/or admissions, preferably in a higher education setting.
• Experience presenting to diverse groups and advising prospective students and parents.
• Experience providing students with relevant academic guidelines and procedures and providing relevant information.
• Experience with web content development, data collection and manipulation, online communication strategies, marketing materials, and web-based marketing is required.
• Demonstrated experience developing, using and maintaining an online database system is required.
• Experience in planning for and running events is required.
• Experience with student information systems such as ROSI.
• Experience with online courseware systems such as Blackboard, including posting materials on the Web.
• Demonstrated experience and effective use of social media tools (i.e. Facebook, LinkedIn, Twitter, etc.) and RSVP management tools in a professional setting.
• Experience working in a busy, fast-paced environment with a high volume of student inquiries.
• Advanced skills with MS 365 (Word, Excel, Access, and Outlook). Ability to learn new information and technology quickly and at a detailed level.
• Demonstrated communication (oral and written) and interpersonal skills.
• Time management and project management skills. Strong analytical, organizational and planning skills.
• Strong client service orientation with the ability to interact with people from various levels and backgrounds in a tactful and diplomatic manner.
• Ability to work independently and meet deadlines; accuracy and initiative in handling multiple priorities.
• Creativity in problem solving; proven accuracy and attention to detail; tact and confidentiality.
• Familiarity with issues and trends in student recruitment, student life, and communications is necessary.
• Awareness of and sensitivity to diversity issues.
• Patience and ability to develop collaborative relationships with internal and external constituents and interacting effectively with diverse prospect and applicant populations.
• Ability to work flexible hours, including evenings and weekends as per recruitment and Cohort Program needs.

Assets (Nonessential):

• Knowledge of Faculty, School of Graduate Studies and University of Toronto regulations, practices, programs and admission requirements is an asset.

To be successful in this role you will be:

• Communicator
• Multi-tasker
• Organized
• Possess a positive attitude
• Problem solver
• Resourceful
• Team player

Please note this is a term position with an expected end date of December 31, 2024.

Closing Date: 02/29/2024,11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 12 -- $78,308 with an annual step progression to a maximum of $100,144. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services