Program Associate

Royal Roads University is located on the traditional lands of the Lekwungen-speaking Peoples, the Songhees and Esquimalt Nations. This land has been part of the fabric of the life of Indigenous communities long before Hatley Castle was built, and it will be long into the future. It is with gratitude that we now learn and work here, where the past, present and future of Indigenous and non-Indigenous students, faculty and staff come together. Located in one of Canada’s most beautiful National Historic Sites, RRU is just minutes from downtown Victoria, British Columbia and is surrounded by old growth forest and awe-inspiring ocean and mountain views. RRU is a special-purpose university that delivers high-quality applied and professional programs. Established by the provincial government in 1995 through the Royal Roads University Act, RRU was created with a unique mandate and governance structure to respond to the labour market needs of British Columbia. RRU has over 34,000 alumni in 92 countries. With a reputation for innovation, RRU is a leader in the delivery of blended learning programs, which combine intensive residency experiences with online course work.
Requisition #
A0245.1
Job Title
Program Associate
Division Department
Royal Roads University -> Office of the Vice-President, Academic & Provost -> Faculty of Social and Applied Sciences -> School of Leadership Studies
Recruitment Type
Regular Full Time
Category
Admin and Support Services
# of Hires Needed
1
Closing Date
4/1/2024
Job Description

The Program Associate is a key member of the program team providing day-to-day administrative and operational support in a dynamic environment with multiple priorities. Under the direction of the Program Manager/ School Manager, the role has a strong orientation toward customer service, projects and cross-functional teamwork, and presents a positive and professional image while employing the University’s values (Caring, Creative, and Courageous). 

As a primary point of contact on non-academic matters, this position is integral to optimizing the student experience by providing multi-faceted support for the duration of their program at RRU. The position may support programs delivered in an on-campus, online, or blended format.

Job Requirements

• Post-secondary certificate or diploma in office administration or business 
• Minimum three years of recent administrative support experience. Note, an equivalent combination of education and experience may be considered 
• Experience working with diverse populations in a multi-cultural environment 
• Excellent verbal and written communication skills 
• Intermediate to advanced ability to use MS Office software (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, etc.) 
• Ability and willingness to become proficient with university’s systems and software, e.g.: Moodle, Agresso Student, etc., and virtual video communication systems, e.g.: Zoom, Teams, Skype, etc. 
• Strong analytical, critical-thinking, conflict resolution, and teamwork skills 
• Commitment to service excellence when interacting with all internal and external clients 
• Demonstrated attention to detail with a high level of accuracy 
• Demonstrated self-starter who is able to plan, coordinate, prioritize and support complex projects and events using effective time-management and creative problem-solving skills 
• Demonstrated ability to work with minimal supervision, take initiative where and when appropriate, and work well under pressure 

Additional Information
This is a regular, full-time position working 37.5 hours per week. This position has been evaluated at ADM-C with a salary range of $53,594 (minimum) to $62,956 (midpoint) to $72,320 (maximum) per annum. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. The University is pleased to offer a comprehensive benefit package. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.
While Royal Roads University values all applications we receive, only those candidates shortlisted for further consideration will be contacted. Please note that all qualified candidates are encouraged to apply. However, you will need to be legally eligible to work in Canada for the duration of the employment contract. If you require any form of accommodation throughout the recruitment process, please contact us directly at [email protected] attention: Lorisha Bühler or 250-391-2600 extension 4408 so we can offer you individualized assistance and ensure equity in our recruitment and hiring process. ALL COMPETITIONS WILL CLOSE AT 10.00 P.M. ON THE DATE OF CLOSING