Process Improvement Manager

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Position Summary:

Reporting to the Senior Director Administration, Facilities Management and Ancillary Services, the incumbent will oversee the planning, development, implementation and maintenance of the administrative processes and management reports required to maximize unit effectiveness. Provide services related to business applications, infrastructure and operations, customer support, information security including instructional development, help desk support and the delivery of training workshops for Facilities Management and Ancillary Services. Prepare management reports that serve as summary information to fulfill both internal and external needs to maintain consistency across departments and business processes. Is responsible for identifying relevant insights and compiling analytical reports that enable managers to make sound decisions. Provide services related to audio-visual, multimedia, and new educational technology applications. Deploy resources on projects related to customer support, training programs, IT documentation and other technologies.

Primary Responsibilities:

• Identify opportunities to automate reports that are continuously required or build auto-refreshing dashboards.

• Prepare management reports that serve as summary information to fulfill both internal and external needs.

• Participate in the development and implementation of policies and new initiatives that support the strategic direction of Facilities Management and Ancillary Services, by keeping abreast of new developments and trends in administration.

• Participate in supporting quantitative and qualitative analysis as needed to satisfy data reporting needs, by participating at meetings, making recommendations, and providing solutions to establish an efficient workflow.

• Contribute to quality control of the data by identifying data captures methodology and ensuring the administrative policies are applied accurately and consistently and follow up on any anomalies.

• Liaise with a variety of vendors and suppliers and internal managers.

Related to process improvement:

• Write and create reference material, technical documentation, promotional material, training documentation, handouts and exercise material, and knowledge-based scripts for Facilities Management and Ancillary Services.

• Manage on-going training. Update policies, procedures and business processes as they relate to the new processes, by evaluating training programs and processes and establish metrics and standards to be used.

• Develop more complex training courses and related material. Revise material according to user level and skills, including updates to documentation. Assess customer skill level and needs and provide documentation, communications and training for Facilities Management and Ancillary Services.

• Deliver and facilitate training workshops and seminars for McGill community.

• Consult with departments and units to develop effective instructional programs and courses based on their needs, and new educational technology concepts and design.

• Create client surveys and interpret results. Perform and evaluate training needs assessment.

• Acts as the user resource on a variety of new multimedia and audio-visual technology and other concepts related to process improvement.

Other Qualifying Skills and/or Abilities:

Knowledge of University fund types.  Service and process oriented. Demonstrated problem-solving, resourcefulness, and analytical skills. Ability to work with large data sets and computerized application. Demonstrated ability to prioritize and meet deadlines. Excellent interpersonal skills with the ability to work autonomously and to interact and collaborate effectively with diverse stakeholder groups. Ability to keep up with and adapt to best practices. Strong written and verbal communication skills in English and French.

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“Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 3 on a scale of 0-4.”

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Minimum Education and Experience:

Bachelor's Degree 3 Years Related Experience /

Annual Salary:

(MPEX Grade 05) $69,430.00 - $86,790.00 - $104,150.00

Hours per Week:

33.75 (Full time)

Supervisor:

Senior Director Administration

Position End Date (If applicable):

Deadline to Apply:

2024-04-03

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected] .