Operations Specialist

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

MRU’s Enrolment Services supports the University’s mission by assisting students in a variety of ways through many departments: Admissions and Recruitment, Office of the Registrar, Office of Student Succes and Learning Services, Student Awards and Financial Aid, Institutional Analysis and Student Systems.

Reporting to the Director, Admissions and Recruitment, the Operations Specialist will support multiple areas within the department. Knowledge of Admissions, Recruitment, and Transfer Credit and Articulation will allow the Specialist to coordinate processes that span these areas, including but not limited to admissions support, CRM, transcript manager, and APAS. Coordinating projects and initiatives within Admissions and Recruitment such as Banner upgrades, CRM updates, research on best practices, and web updates, they will also support the implementation and maintenance of new systems, often acting as a liaison with the Systems team. The incumbent must be familiar with the timelines, procedures, and policies for all areas within Admissions and Recruitment to ensure accurate and efficient coordination across all areas.

• Coordinate projects and initiatives within Admissions and Recruitment such as Banner upgrades, CRM updates, admissions support, and APAS
• Identify and implement system enhancements and initiatives that improve operational efficiency while meeting University objectives
• Coordinate the design, testing and development of business requirements for new systems and methodologies to improve processes, customer service and efficiencies across the department
• Support the coordination and logistics of Open House in conjunction with Marketing and Communications
• Facilitate the scheduling of Annual Admission team meetings with faculties and departments as required
• Working with the Admissions and Recruitment Leadership team, support the integration of the CRM system into the daily operations of the Admissions and Recruitment Office
• Develop and maintain up-to-date documentation for the customer relationship management system including content development and documentation of daily administrative procedures
• Coordinate Banner upgrades across Admissions and Recruitment. Review release notes and work with the Manager, Admissions, and Coordinator, Transfer Credit to identify new or updated functionalities that would benefit the respective areas.

• Three or four year bachelor degree from an accredited post-secondary institution
• Minimum 2 years of related experience, preferably within Enrolment Management
• Experience in past positions showing a high aptitude for learning technical and detailed work
• Skilled in Microsoft Office and Google products
• High level critical thinking, problem solving and decision making skills and the ability to analyze as well as interpret data
• Excellent interpersonal and communication skills
• Experience with Banner Student Information System is an asset
• Experience dealing with a high volume of inquiries and workload and proven ability to prioritize 
• Ability to work independently and collaboratively 

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. 

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. 

Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.

Salary:                            $55,982 - $70,841 per annum

Closing Date:                 April 17, 2024

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).

All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and others currently eligible to work in Canada will be given priority.

Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus.  Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at http://www.cic.gc.ca/english/study/index.asp .