Operations Coordinator

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

Mount Royal University’s Aviation diploma program has been in operation since 1970. The two-year program operates ten aircraft at Springbank Airport along with three simulators. Students graduate with a Commercial Pilot Licence and Multi-IFR in addition to a Diploma in Aviation. The new Bachelor of Aviation Management will begin in Fall 2024. 

This position is at the Springbank campus within the flight operations of the airport, and the majority of the work is done at Springbank with minimal requirement to work at the main campus. The employee will provide coordination support to the aviation program in general, and to three areas specifically. These include Aviation Program Operations, Aircraft Maintenance Administrative Duties, and Scheduling. This position is at the center of all these functions and the individual in this role will assist with work that is done by various individuals/departments, providing support as needed. 

The work schedule will require some weekends. There is some flexibility with a start time of 7 a.m. or 7:30 a.m. Days off will be weekdays, preferably Tuesday and Wednesday but may be flexible. 

Two days a week will focus on Scheduling when the full-time Scheduler is on days off.  Management of the schedule is on-going, as changes in the schedule occur daily due to maintenance, weather, and student progress. This constant change requires adaptability and flexibility in planning and ongoing revisions. The Operations Coordinator is responsible for record keeping with respect to scheduling. Communication with administrative and maintenance staff is required to ensure accurate information flow to keep up to date with relevant scheduling information. As the aviation program expands this position may continue to develop and evolve.

Aviation Program Operations

• First point of contact for students, staff, and public inquiries. Providing program information as required.
• Coordinate with Building maintenance to address building concerns at the hangar. Including communication with MRU facilities to coordinate arrival times and communication with the team regarding delays or any ‘in progress’ items.
• Review aircraft hours remaining and ensure it fits with the scheduling plan before the airplane goes to maintenance.
• Make changes to the schedule based on maintenance needs, coordinating with the Scheduler and Maintenance to create solutions.
• Review entries in FlightLogger and aircraft journey logs to ensure they are correct.
• Ensure students have paid for appropriate courses, are correctly registered, and flight hours are tracked accurately.
• Managing Private Pilot Licence applications, queries, and student setup.
• Collaborate with the Chair, Chief Flight Instructor, instructors, staff and the Faculty Financial Officer and to support class scheduling, expense submissions and other administrative functions.
• Manage compiling minutes and agendas for meetings.
• Reply to Aviation emails and calls.
• Track inventory and order supplies.

Administrative Duties Specific to Aircraft Maintenance

• Provide daily updating of flight records in WinAir Computerized Maintenance tracking system. This involves inputting maintenance completed and updating technical records and journey books.
• Review maintenance manuals to ensure they are up to date and correct.
• Print task cards and purchase orders for any unscheduled/scheduled maintenance required for contract Aviation Maintenance Organization.
• Review Winair Computerized maintenance tracking system and prepare future forecasts. Plan for next and schedule for scheduled maintenance.
• Ensure MRU aircraft are not dispatched unless all required maintenance releases have been completed; the aircraft is properly certified, and appropriately equipped, configured and maintained for its intended use.
• Review of the applicable logs and previous inspection reports and “For Information Only” sheets for evidence of recurring defects at each scheduled inspection.
• Coordinate regular professional development and training of flight instructors in the conduct of elementary maintenance, MCM training, and other required training, ensuring that the applicable certification is appropriately recorded and filed.
• Coordinate payment of maintenance invoices.

Scheduling Duties

• Collect and process student availability for flight and simulator training.
• Plan and organize student flight and simulator training sessions taking into consideration student training requirements, aircraft, instructor and simulator availability, aircraft and simulator “unserviceabilities”, weather conditions and general time frames. (Periods of poor weather, for example, imply greater simulator usage or the rescheduling of flights).
• Monitor that all scheduled flight missions are completed. Investigate and reschedule any missed missions.
• Monitor and confirm that all FLTR courses are completed to meet graduation requirements
• Reply to Scheduling emails.
• Update Scheduling manual.
• Additional responsibilities include advising students on academic course registrations and schedule, and providing event support for program related activities

• Two year diploma from a University or equivalent required
• Minimum 2 years of experience in scheduling and administrative duties is required
• Experience in aviation would be an asset
• Proficient in use of computers, Microsoft, and Google Drive
• Knowledgeable and adheres to applicable safety systems, policies, statements and processes
• Able to work in a busy environment, with multiple competing priorities and timelines
• Effective communicator
• Adaptable; able to manage constant changes

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. 

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.

Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.

Salary:                                $55,982 - $70,841 per annum

Closing Date:                     June 4, 2024

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).

All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and others currently eligible to work in Canada will be given priority. Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus.  Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at http://www.cic.gc.ca/english/study/index.asp .