Manager, Registration, Transfers and Systems

Royal Roads University is located on the traditional lands of the Lekwungen-speaking Peoples, the Songhees and Esquimalt Nations. This land has been part of the fabric of the life of Indigenous communities long before Hatley Castle was built, and it will be long into the future. It is with gratitude that we now learn and work here, where the past, present and future of Indigenous and non-Indigenous students, faculty and staff come together. Located in one of Canada’s most beautiful National Historic Sites, RRU is just minutes from downtown Victoria, British Columbia and is surrounded by old growth forest and awe-inspiring ocean and mountain views. RRU is a special-purpose university that delivers high-quality applied and professional programs. Established by the provincial government in 1995 through the Royal Roads University Act, RRU was created with a unique mandate and governance structure to respond to the labour market needs of British Columbia. RRU has over 34,000 alumni in 92 countries. With a reputation for innovation, RRU is a leader in the delivery of blended learning programs, which combine intensive residency experiences with online course work.
Requisition #
M0421
Job Title
Manager, Registration, Transfers and Systems
Division Department
Royal Roads University -> Office of the Vice-President, Academic & Provost
Recruitment Type
Regular Full Time
Category
Admin and Support Services
# of Hires Needed
1
Closing Date
4/25/2024
Job Description

The Manager, Registration, Transfers and Systems is the university’s expert on the interrelationship between the academic regulations, student record management, and the student experience. Working with minimal supervision, the Manager, Registration, Transfers and Systems liaises regularly with the Registrar on the continuous improvement of academic regulations and their interpretation and student academic matters. This position provides leadership on the academic processes that meet the specific needs of the many and varied academic programs, and student progression pathways and oversees the implementation of these by the Registration Advisors. In addition, the Manager, Registration, Transfers and Systems oversees the work of the Student System Coordinator in the ongoing development and coordination of the student Information and event management systems.

Job Requirements

• Bachelor’s degree, plus a minimum of five years administrative or management experience preferably in a post-secondary environment
• Minimum of five years experience in Admissions and/or Registration office in a post secondary institution, including a minimum of two years in a supervisory capacity, or an equivalent combination of education and related work experience
• Strong customer service orientation; ability to communicate effectively with a range of people, sometimes in difficult circumstances
• Strong analytical skills and ability to exercise independent judgement in complex, dynamic situations. An innovative problem solver who combines creativity with rigour. Demonstrated ability to methodically analyze and solve problems taking in to account the university’s enrolment goals, academic standards, reputation, legal implications, and precedence.
• Excellent communication skills (verbal and written) including the ability to communicate effectively with a variety of staff at different levels in the organization, both internally and externally
• Demonstrated ability to foster a team approach aimed at accomplishing the university’s goals and to positively influence people and events using consultative, consensus-building techniques
• Strong planning and project management skills. Ability to develop departmental work plans that are aligned with strategic university direction, annual goals, and key performance indicators
• Proven accuracy and attention to detail; highly developed problem-solving skills; ability to conduct independent research and analysis and make recommendations;
• Sound working knowledge of admission and registration policies and procedures and ability to advise, train, and counsel others in the need for academic standards;
• Advanced computer skills required (Microsoft Office suite of software) as well as familiarity with student information systems (Agresso Student World)

 

Additional Information
This is a regular, full-time position working 37.5 hours per week. This position has been evaluated at MPT-D with a salary range of $84,423 (minimum) to $99,223 (midpoint) to $114,023 (maximum) per annum. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. The University is pleased to offer a comprehensive benefit package. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.
While Royal Roads University values all applications we receive, only those candidates shortlisted for further consideration will be contacted. Please note that all qualified candidates are encouraged to apply. However, you will need to be legally eligible to work in Canada for the duration of the employment contract. If you require any form of accommodation throughout the recruitment process, please contact us directly at [email protected] attention: Lorisha Bühler or 250-391-2600 extension 4408 so we can offer you individualized assistance and ensure equity in our recruitment and hiring process. ALL COMPETITIONS WILL CLOSE AT 10.00 P.M. ON THE DATE OF CLOSING