Manager, Conference Services

Updated: 4 months ago
Job Type: FullTime
Deadline: 13/11/2023; 13/11/23


TERM Assignment:

Carleton University also welcomes applications from continuing employees. If a Continuing employee is the successful candidate, this assignment will be considered a Term Assignment, and the successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

As one of the 2023 Top 100 Employers in Canada and one of the National Capital Region’s Top Employers for nine consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.


Duties and Responsibilities:

Responsible for the oversight of special event management, coordination and monitoring of partner services on campus, assisting with the development of client proposals, distribution of information and the coordination of services provided by internal and external partners. This role includes the development and implementation of sales and marketing initiatives and materials and delivery of revenue generation related to Conference Services facility rentals.


Qualifications:

The incumbent must possess the following qualifications:
• Knowledge of operational management and leadership concepts practices including program/service delivery models, policy development, planning, budgeting, performance measurement management, and human resources
• Knowledge and experience of marketing, communications and management principles including monitoring and reporting analytics
• Demonstrated experience and management of changing landscapes of communication/marketing channels and acquisition of retention of customers
• Excellent interpersonal and organizational skills. Ability to prioritize and meet deadlines, manage multiple projects
• Excellent communication skills and good judgement
• Knowledge of relevant governing legislation, collective agreements, policies and procedures
• Knowledge of office productivity software and databases, internet browsers and search engines, discipline-specific software, enterprise software, and technology devices
• Demonstrable record in achieving substantial sales targets/quotas


Education and Experience:

The above is normally acquired through the completion of:
• Undergraduate University degree in Hospitality, Marketing, Business, Communication or related field
• Minimum of three years of previous experience in sales experience in a hospitality, marketing or e-marketing, event management, or business, preferably in an educational setting. Substantive experience in supervision and management


HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.


Important Note Regarding Pandemic Related Operations:

This position is regularly required to work on campus. Due to the ongoing dynamic nature of Covid-19, you may be required to work temporarily remotely due to public health requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all directives to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.


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