Library Coordinator

Updated: over 1 year ago
Location: Government of Canada Ottawa and Gatineau offices, ONTARIO
Job Type: FullTime
Deadline: 10 Oct 2022

Reporting to the Manager, Student Learning Centre & Libraries, the Library Coordinator serves as team lead and coordinates the day to day operations of the Library Service Desks and schedules. The incumbent provides leadership for all Library desk staff related to front desk circulation, technical and reference assistance and chat services.

The incumbent coordinates activities focusing on client service, training, scheduling changes, operational planning, changes and process improvements.

Significant emphasis is placed on client service and interacting with students and their influencers to ensure those using the Library have a valuable experience. The incumbent is also responsible for maintaining a strong liaison between students, faculty the external community, Student Services and the Algonquin community.

The incumbent is responsible for tracking, receiving, and processing orders for the Woodroffe, Perth and Pembroke Libraries. Receiving orders requires that the incumbent verify the accuracy of the bibliographic records received from vendors and, if required, modify online records to align with the Algonquin Library policy and cataloging standards.

Duties and Responsibilities:

Coordinates the day to day Library service desk operations.

Prioritizes, organizes, and assigns daily work as required to other Front Desk staff.

Working with the Manager, the incumbent oversees the overall service desk operations including evening and weekend activity. The incumbent ensures all desk staff are well orientated and trained related to overall service desk operations.

Keeps desk schedule up to date and ensures shifts are covered during unexpected absences such as sickness, last minute leave or other unexpected exceptions to the schedule which includes making decisions to add or remove employees from the schedule.

The incumbent is responsible for administering the Acquisitions module in the Library Services Platform.

Retrieve orders from internal electronic order database, verify and clarify order information, research producers/distributors or video streaming services for required titles and prepares and submits direct orders through multiple vendors.

The incumbent will track the status of orders throughout the order cycle, downloads and uploads files from vendors to the Library Services Platform.

Modifies and compiles Machine Readable Catalogue Records for the Library’s computer system as required and validates the materials received, verifies invoices, and codes for budgetary purposes.

Required Qualifications:
Two (2) year Library and Information Technician diploma or equivalent;
Five (5) years of practical experience in an academic library setting;
Three (3) years of progressive experience ensuring effective communication for students and staff;
Experience coordinating a team, running an office and sound knowledge of Library Systems.

Additional Skills:
Excellent communication and interpersonal skills;
Ability to work independently with minimal supervision;
Successfully able to multi-task and possess a high attention to detail;
Must possess strong organization and planning skills;
Proven analytical and problem solving skills.



Similar Positions