Information System Analyst

Date Posted: 03/20/2024
Req ID: 36589
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)
Position Number: 00043167

Description:

About us:

The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.

Your opportunity:

Under the general supervision of the Student Information Systems (SIS) Client Engagement & Quality Assurance Manager or their designate, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology solutions to the University. You will be directly engaged in the support, improvement, and implementation of enterprise student and curricular systems including ROSI, ROSI Express, and Degree Explorer, as well as associated reporting functions and tools. As part of the support team, you will work with end users and stakeholders responding to requests for assistance with or information about student information systems. You will be engaged with stakeholders, developers, and other analysts from EASI and other units in the resolution of user and system issues. You will participate in the development, maintenance, and delivery of system and user materials, training, and presentations.

Your responsibilities will include:

• Responding to service requests in a timely fashion
• Troubleshooting issues uncovered by testing or user feedback
• Liaising with technical specialists to resolve end-user issues
• Training end-users on procedures and theuse of supported IT systems
• Collecting information from clients to assess IT needs
• Analyzing and documenting business requirements
• Drafting and editing training content

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five years experience working with post secondary student information systems applications (e.g. ROSI, ROSI Express).
• Experience with managing and interpreting student data.
• Broad experience in the administrative activities supporting the postsecondary student life cycle.
• Demonstrated experience supporting users of business applications.
• Experience with the use of business analysis practices and tools (e.g. MS Excel Pivot tables, MS Visio, Lucidchart).
• Experience in training users and producing user documentation.
• Experience with ITSM and helpdesk systems (e.g., ServiceNow) and with ITSSM principles and standards.
• Demonstrated superior client service skills.
• Strong communication skills, able to present requirements, concepts and procedures.
• Strong written and presentation communication skills. Ability to communicate in a variety of styles and voices for a range of audiences.
• Effective and strong written and verbal communication skills; comfortable documenting and speaking to system features, technical changes, complex concepts and procedures, etc.
• Strong organizational and time management skills.
• Ability to work on and execute multiple tasks with competing deadlines in a high-pressure environment.
• Strong analytical skills, able to interpret business requirements and articulate them into models and concepts that plug into bigger scope projects.
• Familiarity with University academic, records, and IT policies; familiarity with related legislation.

Assets (Nonessential):

• Familiarity with SharePoint and other information and file management systems.
• Familiarity with reporting tools including SQL, Azure Data Studio.
• Experience with project and issue tracking software (e.g., Jira, Azure DevOps).
• Familiarity with Agile development practices.

To be successful in this role you will be:

• Communicator
• Cooperative
• Diplomatic
• Multi-tasker
• Tactful
• Team player

Closing Date: 04/03/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $88,290 with an annual step progression to a maximum of $112,911. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Khristen Sivaramalingam

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.