Information Services Specialist

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed on our Benefits Overview page .

Location: Work primarily takes place at Cameron Library.

Position Summary

The University of Alberta Library seeks a full-time Information Services Specialist with a strong customer service orientation for the Cameron Science & Engineering Library. Weekend and evening work will be required.

The Library offers an integrated service desk model for providing reference and information services, circulation/borrower services, and technology support services. The Library operates in a highly electronic environment with collections and services in support of the research, teaching and information needs of students, faculty and staff. Reporting to the Head, Information Services & User Engagement (IS-UE), the Information Services Specialist is part of a dynamic and collaborative IS-UE team, whose mission is to find solutions for library users, while contributing to the provision of welcoming services. The Information Services Specialist works to collaborate effectively with people of diverse cultures, and with varying levels of comfort with the academic setting.

Duties

• Provides reference and information services to students, faculty and the general public, at a service point, either in person or using electronic reference software (chat), e-mail or the telephone.
• Provides circulation/borrower services, including charging out and renewal of library materials, and uses the online circulation module of the integrated library system to provide client account services; interprets and applies policies accurately and consistently; contributes to the updating and writing of policies and procedures
• Assists users in discovery: finds information using current and emerging library discovery systems and print research tools; provides point-of-need instruction.
• Assist library users with a wide range of e-book and database platforms, and accurately advises library users on access privileges
• Assists clients with technology-related questions and problems, including troubleshooting hardware/software problems and initiating a course of action to provide solutions.
• Applies policies and follows procedures that contribute to the security and safety of the library facility; opens/closes the Library
• Participates in the development and implementation of services and operations, including special projects

Qualifications

• Two years post-secondary education (diploma and/or degree) required; a Library and Information Technology Diploma is strongly preferred.
• Minimum of two years’ experience in providing information services in a library required. Experience in a related customer service field may also be considered.
• Demonstrated aptitude for working in an electronic environment required, including effective use of desktop software (i.e. Google Workspace, MS Office) as well as Internet and database search techniques
• Familiarity with SirsiDynix Symphony, NEOS catalogue and other discipline-related electronic and print resources is desirable.

The successful candidate will have

• Strong customer service, communication and organization skills
• A positive, enthusiastic attitude, a proactive approach to work and the ability to adapt quickly to changing priorities and environments
• The ability to work both independently and collegially in a team environment
• The ability to continually learn and share knowledge with staff and users
• The ability to communicate and interact effectively in a culturally diverse environment
• Demonstrated commitment to professional learning and development

When applying, please include your cover letter and resume in one document.

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.