Information Management Support Officer

Updated: about 2 months ago
Location: Government of Canada Ottawa and Gatineau offices, ONTARIO
Job Type: FullTime
Deadline: 28 Jun 2022

Your Challenge
Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada’s largest research and technology organization.We are looking for an Information Management Suppport Officer to work within the Knowledge, Information and Technology Services Branch (KITS) in delivering IM services and solutions to our researchers, senior management and corporate staff. The ideal candidate would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

Working within an enterprise IM/IT team, you will work with designated groups across the NRC to:

• triage IM enquiries and coordinate IM training and communication initiatives;
• provide basic training, advice and guidance on the management of NRC information and data;
• support employee usage of content management solutions, including Microsoft SharePoint;
• maintain and develop documentation related to the usage of content management solutions, IM practices and IM service delivery; and
• deliver services to streamline and improve IM practices.

You will also participate in a range of IM projects and contribute to the continuous improvement of IM/IT processes and solutions across the NRC.

Screening Criteria
Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Post-secondary degree from a recognized university or college in a field related to the position or an acceptable combination of education, training and experience related to the information management field.

For information on certificates and diplomas issued abroad, please see Degree equivalency

Experience in interpreting and applying IM-related legislation, policies, procedures and guidelines.
Experience providing functional advice and guidance for an Electronic Document Management System, such as SharePoint or GCDocs to all levels of staff and management.
Experience assessing the needs of clients through interviews and/or business analysis and/or surveys.
Experience in developing and maintaining various documentation related to the usage of EDRMS and IDM guidance, advice and processes.
Experience providing client service, including but not limited to responding to queries, providing information pertaining to policies and procedures.
Condition of Employment
Secret (II)

A Secret clearance must be obtained within 12 months of employment.

All employees of the National Research Council are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground of discrimination as defined under the Canadian Human Rights Act.

Language Requirements
Bilingual Imperative CBC/CBC

Information on language requirements and self-assessment tests

Assessment Criteria
Candidates will be assessed on the basis of the following criteria:

Technical Competencies
Comprehensive knowledge of information management and recordkeeping legislation, policy, regulations, standards, theories, principles, practices and tools.
Knowledge of techniques and practices relating to client service, training and change management.
Ability to effectively support clients and create client-focused processes, responses and user documentation.
Ability to listen to staff at all levels and to communicate clearly and effectively both verbally and in writing in French and English.

*Knowledge of Government policies, directives, guidelines, procedures, and acts related to Information Management, ATIP, Security of Information, and other relevant fields is considered an asset.

Behavioural Competencies
Management services – Client focus (Level 2)
Management services – Communication (Level 2)
Management services – Conceptual and analytical ability (Level 1)
Management services – Initiative (Level 1)
Management services – Results orientation (Level 1)
Management services – Teamwork (Level 2)
Competency Profile(s)
For this position, the NRC will evaluate candidates using the following competency profile(s): Management Services

View all competency profiles

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