Exam Logistics Supervisor

Updated: 3 months ago
Job Type: FullTime

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The Student Accessibility & Achievement Office provides support services and reasonable accommodations to McGill students of all levels of study with documented disabilities of either a permanent, temporary, or episodic nature. ​They foster an accessible and inclusive university experience for McGill’s diverse student population in collaboration with other Student Services and the wider McGill community through resources and services. 


Position Summary:
Responsible for the day-to-day administration and supervision of casual staff for the Exam Centre of the Students Accessibility & Achievement Office. Responsible for on-boarding, training and supervision of the casual staff. Ensures that existing administrative and technical procedures and policies are followed, maintaining compliance with financial, IT, HR and privacy related requirements. In conjunction with the Exam Centre Manager and/or Associate Director, Operations & Exams, develops and implements administrative procedures and processes to enhance the efficiency of the Service.
Primary Responsibilities:

  • Responsible for recruitment, on-boarding and training of casual support staff.
  • Supervises a team of AMUSE, AGSEM (Invigilator) and non-unionized (Scribes, Readers, etc.) casual support staff who provide services to the Exam Centre.
  • Develops tools and materials to support Exam Centre casual employees.
  • Works closely with the Exam Centre Manager to ensure they have the appropriate staffing supports related to casual student staff.
  • Manages pick up, confidential, safe storage and delivery of exams.
  • Assists with HR processes related to casual support workers including shift assignment, payroll and contract monitoring. Responsible for reviewing and verifying all hour submissions for casual staff. In conjunction with HR Representative, responsible for disciplinary measures and meetings with staff.
  • Delivers trainings to Invigilators and other casual staff. Reviews and updates training materials with Senior Administrative Coordinators to ensure up-to-date content and policies are reflected.
  • Receives and responds to communications with Exam Centre casual staff. Reports late arrivals / absences to HR or on tracking system.
  • Acts as a resource person to staff with regard to University policies as well as Service policies and procedures. Seeks out information to provide clarity to unit staff, e.g., clarifications regarding the application of a collective agreement, article, etc.
  • Prepares relevant reports and statistics to be used for projections and planning.


Other Qualifying Skills and/or Abilities

  • Undergraduate degree is strongly preferred. 
  • Proven interview skills and supervisory experience; experience in recruiting and supervising employees. 
  • Knowledge of University policies and procedures.
  • Demonstrated ability to take responsibility and deliver results with minimum direction and oversight. 
  • Must be self-directed and able to work autonomously and as part of a team in a fast paced, dynamic and deadline-oriented environment.
  • Demonstrated high level problem solving and organizational skills with a proven ability to administer multiple activities and projects with competing demands and deadlines.
  • Demonstrated skills in implementing and documenting process improvements. 
  • Must be approachable and composed under pressure. 
  • Proven ability to work comfortably with technology. 
  • Proven proficiency in crisis intervention and de-escalation techniques, a strong asset.  
  • Proven verbal and written communication skills including the writing of reports and other publications.
  • Attention to detail with a proven ability to take initiative.
  • Student-focused and service-oriented with a demonstrated ability to build constructive and effective relationships with all levels of staff, students and the public.
  • High level of emotional intelligence and well developed interpersonal skills with a proven ability to deal with confidential and/or sensitive situations with tact and diplomacy.
  • Demonstrated ability to work proficiently in a Microsoft environment using Word, Excel, PowerPoint, Banner, Minerva, Sling, internet search engines and email.
  • Knowledge of French and English. McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 4 (fluent) on a scale of 0-4.


Minimum Education and Experience:


DEC III 3 Years Related Experience /


Annual Salary:


(MPEX Grade 03) $59,870.00 - $70,440.00 - $81,010.00


Hours per Week:


33.75 (Full time)


Supervisor:


Associate Director, Exams & Operations


Position End Date (If applicable):


2024-04-30


Deadline to Apply:


2023-11-15


McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected] .



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