Carleton University also welcomes applications from continuing employees. If a Continuing employee is the successful candidate, this assignment will be considered a Term Assignment, and the successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.
If you are an internal applicant, please make sure to update your current union status in your candidate profile each time you apply for a vacancy. Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates.
Duties and Responsibilities:
The incumbent ensures the set-up, delivery and support of media technology for virtual, in-person and hybrid events in a timely fashion. Responsibilities include consulting with on-campus and off-campus clients and creating work orders for events. In addition they develop service quotations for clients to ensure an accurate estimate of the amount of labour and equipment needed for each event. They must make certain adequate resources are available to meet the needs of the client. The incumbent must confirm that billing charges are accurate and reflect the services and equipment ultimately provided to the client.
Booked orders must be set up, delivered, operated, and returned in a timely and cost-effective way.
Both tentative and confirmed orders are posted on a departmental booking calendar ensuring accurate tracking by all departmental staff. As clients update their actual needs up to and including the time of the event, it is essential that the work order accurately reflect what was used.
The incumbent also cleans, maintains, troubleshoots, diagnoses problems, and performs first line repairs on equipment.
Carleton University Event Support (CUES) is a service department and the incumbent is required to deal with users unfamiliar with media technology in a calm, professional manner. CUES is a department in which scheduled work hours must be twinned with booked events. Such events can and do take place seven days a week, and at varying times throughout the day (including evenings and weekends) and schedules will reflect this work. This position can require considerable overtime.
The incumbent must possess the following qualifications:
• Must have considerable hands-on experience with a large variety of technology and multimedia equipment.
• Most of the media technology requested by users involves some aspect of computer systems and therefore the incumbent must be familiar with a wide variety of computer hardware, diverse operating systems, and multimedia software.
• In order to maintain this knowledge and to keep current on new technologies, constant retraining and study is imperative.
• Must be current in university and departmental policies.
• Must have sufficient customer service skills to meet and work with university officials, guests, and the general public.
• A calm, professional approach is imperative at all times, and the technician must be able to multitask complex audio and video set ups while dealing with the public.
•Must be able to respond proactively to unexpected situations and troubleshoot emerging problems in such a way as to present a quiet demeanour to users.
• Must be able to supervise freelancers when required.
• The incumbent will work varied hours, and must twin his/her work with booked events.
Education and Experience:
The above is normally acquired through the completion of:
• A two-year college diploma in instructional, computer or audio/visual technology.
• Five years of related experience technically supporting events using a variety of technology and media equipment, including at least one year of supporting virtual events.
Carleton University and CUPE 2424 re currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions.
By applying for this job you are acknowledging that the actual duties associated with this job may differ somewhat from those identified in the job posting and that you will agree to perform the duties of this job as determined through the joint job evaluation process.
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.
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