Event Liaison - Taylor Centre for the Performing Arts (Bella Concert Hall)

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 38 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

Event, Theatre and Hospitality Services (ETHS) is a division of the Finance and Commercial Operations area of Mount Royal University (MRU). ETHS encompasses the Theatre, Conference and Hospitality service operations of MRU and is responsible for booking and executing exceptional quality events in MRU's performance venues (Taylor Centre for the Performing Arts, Ross Glen Hall, Wright Theatre, Nickle Theatre and associated classroom and event spaces). ETHS is home of the Taylor Centre Centre for the Performing Arts, its Concert Season and Bella Live from your Couch virtual presentation seasons as well as being considered one of the top 5 roadhouse venues in Calgary.

Our Event Liaisons lead the Front of House (FOH) team and are responsible for the smooth operation of the venue floor during events at the Taylor Centre for the Performing Arts and various other campus venues of significance including Ross Glen Hall and the Wright & Leacock Theatres. The Event Liaison is responsible for managing the FOH floor staff (ushers, head ushers, box office) while implementing FOH policies and responsibilities and monitoring staff attendance and their timeclock entries. 

Our Event Liaisons are the conduit between our venues and will also have a keen focus on an exceptional patron, presenter and artist experience. Event Liaisons report to the Manager through show reports and at the end of each shift. Our Event Liaisons lead the Front of House (FOH) team and are responsible for the smooth operation of the venue floor during events at the Taylor Centre for the Performing Arts and various other campus venues of significance including Ross Glen Hall and the Wright & Leacock Theatres.

The position will work 14 hours per week on average, commensurate with activity levels.

• Responsible for the smooth operation of the floor and supervision of the FOH team during events
• Signing FOH staff in & out and ensuring that there are no appearance or tardiness issues
• Main conduit between our venues and the overall event experience
• Interacting with the patrons, presenter or artist as required for their specific needs during a performance or event
• Coordinating with the Back of House (BOH) - technical staff on the loading of the house at the top of an event, event interval and following an event
• Coordination as required with MRU departments such as parking and security services

• Minimum of two years’ experience in the entertainment or hospitality industry managing FOH related activities
• Experience from a reputable establishment of similar size (500+ patrons per service)
• Strong customer service and communication skills
• Ability to problem solve and troubleshoot solutions with clients and guests as needed
• Operational knowledge of audio/visual equipment
• Strong knowledge in computer usage and applications in Microsoft and Google applications
• All Event Liaisons require Proserve certification
  • If you do not already have your ProServe certificate, you will be required to complete your ProServe training within 30days of being hired
  • If needed, ProServe certification can be obtained through MRU upon employment
• Additionally, Event Liaisons require Basic First Aid certification
  • If you do not already have your Basic First Aid training, you will be required to complete your training after being hired
  • If needed, Basic First Aid certification can be obtained through MRU upon employment
• Flexible work hours, including day or evening shifts during the week and/or the weekend
• Must be 18 years of age or older, with Grade 12 or equivalent

MRU supports full immunization as the best way to protect yourself and our campus community and strongly recommends vaccination against COVID-19.

Salary:                 $20 - $25 per hour commensurate with experience

Closing Date:      When a suitable candidate has been found

A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, Coordinator, 999999.pdf).

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus.  Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at http://www.cic.gc.ca/english/study/index.asp .