Engagement and Communications Coordinator

Staff - Non Union

Job Category
M&P - AAPS

Job Profile
AAPS Salaried - Information Services, Level A

Job Title
Engagement and Communications Coordinator

Department
Communications | Transit Projects | Public Engagement

Compensation Range
$5,622.33 - $8,081.00 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date
April 24, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Jun 30, 2024

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Department Summary

UBC Campus + Community Planning are a team of sustainability, planning, design, engagement, and community building professionals dedicated to building a vibrant and sustainable community for everyone who studies, works, lives and creates at UBC. To do our work, we actively engage with Musqueam, students, faculty, staff, residents and visitors to UBC.

We are planners, designers, public consultation professionals, building inspectors, sustainability experts and others who make the decisions that shape the physical environment and supporting land use and sustainability policies at UBC. Our key responsibilities include long-range planning, campus and landscape design, licensing and regulation, and managing programs for sustainability, planning and transportation initiatives, as well as community programs. 

Together with the campus community, we are striving to make the world a better place: the heart of our academic mission. We are committed to careful planning, informed consultation and coordination. By respecting our physical environment and the people who call it home, we help the campus evolve and create extraordinary experiences.  

Description Summary

The Engagement and Communications Coordinator is an entry-level position within Campus and Community Planning’s Public Engagement team. The coordinator will assist with C+CP outreach and engagement activities through the development and execution of various communications, including but not limited to, social media graphics, digital signage, website content and the distribution of communication toolkits. The coordinator will also plan and deliver events to support a range of engagement initiatives and as needed, will help with the analysis and reporting of feedback from engagement activities.

The primary focus of this role will be to support the engagement and communication goals of Campus Vision 2050 and the UBC Neighborhood Climate Action Plan.

Communications plays an important role in ensuring that engagement with UBC’s diverse campus communities - including Musqueam, faculty, students, staff, neighbourhood residents, and alumni - are inclusive, respectful and align with UBC and C+CP’s commitment to equity, diversity and inclusion.

Organization Status

This position will report to C+CP’s Communications Manager with a dotted reporting line to the Engagement Manager. They will work closely with the Campus Vision 2050 team while also supporting the C+CP Public Engagement team.

Work Performed

Engagement

• Coordinates engagement outreach through the planning, hosting and delivery of engagement events. This includes coordinating student staff that are supporting engagement outreach.

• Manage and write the event briefing.

• Performs analysis and synthesizing of data gathered from engagement activities as needed.

Communications

• Creates promotional materials (from concept to publish/print). These include posters, social posts and postcards.

• Researches, writes and/or coordinates content for student, staff, faculty and resident audiences, including, but not limited to people and project profiles, announcements, educational and informational posts and stories.

• Creates/writes content for social channels, including photography, illustrations, videos, blog posts, as aligned with wider communication initiatives and/or campaigns

• Develops communication toolkits to distribute to campus partners.

• Manages the planning of the C+CP editorial calendar including content creation.

• Produces photography and video content as needed and identified in communication plans.

• Liaises with internal and external production and media service providers.

• Ensures all communications meet accessibility standards.

Graphic Design

• Develops promotional materials and visual assets, such as: digital signage, social media graphics, posters, postcards and presentations.

• Ensures all designs are in line with the UBC brand standards and with attention to audience needs.

• Creates design briefs for external vendors when outsourcing is needed and manages contracts with vendors.

Website Content and Coordination

• Performs website updates by creating new pages and sections and revising existing content.  

• Conducts regular website audits to identify required updates and collaborates with subject matter experts on content revisions and updates.

• Conducts digital analytics (for both web and social platforms) to ensure proper evaluation of work and constant improvement, ongoing optimization of tracking and implementing changes.

This position may require work outside normal working hours, and the ability to work remotely from time to time.

Performs other related duties as required.

Qualifications

• Undergraduate degree in a relevant discipline.

• Experience in the field of communications, graphic design, digital media, marketing, journalism, public relations, preferred.

• Two to four years of experience or the equivalent combination of education and experience.

• Demonstrated experience of working with social media and websites in an organizational/corporate environment.

• Experience using content management systems.

• Ability to adapt writing styles for different audiences and purposes.

• Demonstrated ability for graphic design in an organization setting, and using Adobe Creative Cloud suite.

• Strong technical know-how or willingness to learn some or all of the following: photography, video, video-editing.

• Exceptional writing abilities, being able to translate complex information for a general audience in concise, efficient, and engaging copy.

• Event planning experience an asset.

• Ability to accurately proofread for spelling, grammar, and punctuation.

• Strong organizational and project management skills.

• Experience embedding best practices of accessibility and inclusion into communications an asset. Ability to exercise tact and diplomacy, when working with confidential and sensitive information.

• Accuracy and attention to detail and an ability to work independently and assess own performance.

• Exercises good judgment and maturity in all communications.

• International Association of Public Participation (IAP2) training an asset.