E-Learning Support Technician

Application Restrictions
Open to both Internal and external
Job Type
Support Staff (CUPE)
Posting In effect from
15/4/2024
Closing Application Date
29/4/2024
Closing date for internal CUPE applicants
29/4/2024

Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.

Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized.  Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants. 

Full/Part Time
Full Time
Support Type
Auxiliary (Over 4 Months)
Anticipated Start Date
7/5/2024
Position End Date (If Applicable)
28/3/2025
The Hours of work are subject to change depending upon departmental requirements
Schedule
The hours of work will be Monday to Friday, 7 hours a day, 8:30 am to 4:30 pm
Schedule Description
DUTIES
The E-Learning Support Technician's key responsibility is to structure and support a variety of current and emerging environments for online teaching and learning as part of the Learning Technology and Innovation Unit under the direction of the Director, Learning Technology and Innovation.  
 
MAJOR DUTIES & RESPONSIBILITIES

Creates Student Learning Environments by utilizing document languages (XML/HTML, RSS, Wiki Markup or other formats) to format and structure course content using TRU design standards and templates. 

Coordinates with Instructional Designers to determine appropriate presentation, environment, model and tools.

Compiles courses using established course platforms/presentations.

Completes peer review of formatted materials to ensure quality of student materials. 

Liaises with staff and faculty and collaborates with peers by analyzing and determining solutions to technical, communication, and media needs in course development.

Maintains technical integrity of course materials within development and live delivery platforms, amends print materials, provides new master print files to Printshop and develops print-on-demand strategies. 

Maintains TRU file management and version control standards across multiple servers and data repositories.  Maintains and updates Open Learning databases with accurate information.

Advises and provides technical support to other stakeholders/sections.

Ensures security of sensitive course material to maintain integrity of courses.  Maintains security of digital assets.

Tests and evaluates new learning technologies for presentation platforms against established criteria.

Identifies opportunities for workflow improvements to enhance efficiency and quality of department.  

 
REPORTS TO
Manager, Learning Technology and Innovation
QUALIFICATIONS
EDUCATION:

• Bachelor degree in a related program such as Computing Science, Digital Arts and Design, or Educational Technology 

 
EXPERIENCE:

• Two years of directly related experience 

 
SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Skill in digital publishing, hand-coding HTML, CSS, and web development applications such as Wiki Markup, Word Press and Acrobat Pro
• Demonstrated ability to maintain high levels of accuracy and thoroughness with attention to detail including analysis of issues in order to suggest, develop, and apply solutions
• Excellent verbal and written communication skills, including the ability to communicate technical information to non-technical audiences, and to recommend solutions to colleagues and stakeholders
• Strong interpersonal and organizational skills, including the ability to document workflow processes regularly and the ability to work independently and as a team player
• Ability to meet deadlines and prioritize tasks
• Willingness to learn and instruct others on new techniques related to job tasks
• Strong working knowledge of word processing for large documents, particularly using Microsoft Word
• Familiarity with document languages such as XML, Learning Management Systems (LMS) such as Blackboard and Moodle, and syndication tools
• Familiarity with conversion processes between different document languages
• Familiarity with PHP
• Knowledge of production and graphics applications such as MathType, Photoshop, Fireworks or Illustrator is desirable

 
WORKING CONDITIONS

• Long periods of time working at computer
• General office conditions

 
The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.
Pay Band
$30.68 - $34.09 ( CUPE Grade 08 (90% - 100%) )
Salary rate
Please Note: This position may be subject to a 90% salary for the first 560 hours of employment.
Location
Kamloops, BC CA (Primary)
# of Hires Needed
1
Organizational Unit
Thompson Rivers University -> Open Learning -> Innovations
Diversity and Inclusion Commitment:
Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.

NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website . External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.