Discovery Systems Technician

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Job Number:  J1121-0323

Job Title:  Discovery Systems Technician

Job Type:  Continuing Full Time

Department:  Technical

Job Category:  Library

Number of Positions:  1

Date Posted (dd/mm/yyyy):  16/11/2021

Closing Date (dd/mm/yyyy):  29/11/2021

Salary (with Salary Rate):  65,198.00 - 71,804.00/Year

Employee Group:  Administrative Staff - CUPE 2424

Salary Level:  9R

Date Position Available:  01/12/2021

Reporting to the Head of Library Technology Services(LTS) and under the direction of the Discovery Systems Librarian, the incumbent contributes to the ongoing operation and support of the Library Services Platform (LSP).

In this role, the incumbent troubleshoots, maintains, and updates the LSP to provide reliable and efficient access to the Library’s collections and resources. The Discovery Systems Technician also works in concert with LTS Systems Analysts to support additional departmental software and platforms. They work in close collaboration with colleagues across all Library departments, campus partners, OCUL members, and software vendors to coordinate and develop an ever-evolving system, meeting the needs of both the Library and its end users.

The incumbent must possess the following qualifications:
• Excellent oral and written communication, with the ability to succinctly express and document complex information;
• Familiarity with digital library metadata standards and protocols is desired;
• Excellent interpersonal skills;
• Ability to understand and apply standards;
• Experience in, or willingness to work in, a busy and complex service-oriented environment;
• Practical experience contributing to development and delivery of training and supporting materials, including web-based documentation is desired;
• Proven ability to work effectively in a collaborative environment;
• Excellent organizational skills and ability to take on a varied workload and competing and changing priorities;
• Self-motivated, working on their own initiative to identify and resolve issues while maintaining clear communications;
• A thorough, analytical approach to problem-solving;
• Spirit of autonomy to work independently and effectively with technology in a fast-paced environment;
• Interpretation and breakdown of client questions to achieve positive, supportable resolutions over the long-term;
• Sound judgement to seek further information and escalate requests and issues accordingly;
• Ability to attain and build on knowledge and awareness in emerging technology trends and initiatives to further develop proficiency in these areas.

The above is normally acquired through the completion of:
• Completion of a Bachelor’s degree and a two year Library Technician diploma or equivalent preferred.
• Three years relevant experience, preferably in a Library setting working in a multitude of Library Service Platform modules (i.e. Cataloguing, Serials management, Electronic resources management, Acquisitions, Circulation, and/or Assessment).
• Familiarity and practical experience in working with Library metadata standards and system protocols such as: MARC21, Z39.50, and XML.

Carleton University and CUPE 2424 are currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions.

By applying for this job you are acknowledging that the actual duties associated with this job may differ somewhat from those identified in the job posting and that you will agree to perform the duties of this job as determined through the joint job evaluation process.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

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