Director, Communications

Updated: 25 days ago
Job Type: FullTime
Deadline: 30/05/21; 30/05/2021

Open Competition: This position will be posted until May 30, 2021, however applications will be reviewed on a weekly basis in preparation for interviews in early June 2021. The ideal start date is mid July 2021.

Carleton has embarked on an ambitious profile and reputation-building campaign. Backed by world-class talent and a comprehensive brand platform, the university is looking to add a high performing leader to its communications team. The successful candidate will have oversight of internal and external communications operations. The position is well-suited to someone seeking to mentor others to excellence while providing high level execution of communications deliverables.

Dynamic and research-intensive, Carleton is a smart, caring and connected community that inspires and empowers individuals to become change leaders who drive impact in the world. Situated on a beautiful campus bordered by the Rideau River and Canal, Carleton is just minutes from the heart of our nation’s government and enjoys easy access to the many organizations, associations and businesses which thrive in Ottawa – a G-7 capital.

The Department of University Communications reports directly to the President’s Office and provides the university with strategic direction, advice and support to enhance Carleton’s reputation for academic excellence, research and exceptional student experience. It also supports and co-ordinates a highly effective network of communications professionals in programs, faculties, schools and departments.

This critical management role will develop and manage corporate and stakeholder communications for the university. The position is also responsible for early identification and strategic analysis of emerging issues, as well as responses to media inquiries. It supports an expansive brand and marketing strategy to enhance the university’s local, national and international stories so that they are shared, understood and valued by Carleton’s myriad stakeholders and audiences.

The role involves providing strategic counsel to executives and senior leadership, deans, faculty and staff related to communications tactics to strengthen the university’s reputation and ensure consistency of messaging.

The ideal candidate will have extensive knowledge of corporate communications strategies with significant expertise in digital communications and social media processes, with demonstrable experience navigating crisis situations and issues management. The role requires an ability to think and act strategically, align multiple institutional objectives with the university brand and an ability to manage stressful situations in a positive, solution-oriented way.

The Director, Communications is a full-time continuing position. The full salary range is provided, however the starting salary will be between the minimum and the mid-point ($99,927 - $114,917) and based on the selected candidate's qualifications and other compensation factors. The total compensation package includes competitive extended health and dental benefits, pension, annual and sick leave, life insurance, and unique perks such as tuition benefits and access to the fitness facilities at Carleton.

NOTE: This is an exciting chance to be a key player as the university rolls out a brand new, multi-year marketing and branding project to enhance Carleton’s reputation.













Duties and Responsibilities:

Responsible for leading, developing, executing and measuring strategic communication activities (internal and external), as well as issues management at Carleton, the Director, Communications oversees creating an integrated and cohesive communications strategy for the university. The incumbent will provide counsel and advice on all communications matters to senior leaders and support plans and actions that protect and promote the institution’s visibility, profile and reputation.


The incumbent must possess the following qualifications:
 Ability to bring strategic thinking to issues management
 Knowledge of communications, public relations, marketing, and social media processes, program design, delivery, assessment, and evaluation methodologies, processes, and practices
 Knowledge of operational management and leadership concepts and practices, including program/service delivery models, policy development, planning, budgeting, performance measurement management, and human resources
 Knowledge of office productivity software and databases, Internet browsers and search engines, discipline-specific software, enterprise software, and technology devices
 Strong writing and editing skills
 Knowledge of cultural competency and diversity
 Expertise in leading issue and crisis communication teams and planning
 Experience in a complex, issues driven organization
 Experience acting as a spokesperson on prominent, controversial issues

Education and Experience:

The above is normally acquired through the completion of a bachelor’s degree in communications, journalism or a related field. A master’s degree is preferred. This along with a minimum of ten years of communications program and service experience, including at least seven years leading high performance communications teams and overseeing development of strategic integrated digital and traditional programs at large, complex organizations.

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

*1. Are you legally eligible to work in Canada?

*2. Have you completed a bachelor’s degree in communications, journalism or a related field?

*3. Do you have a Masters degree? (Considered an asset)

*4. How many years of directly related experience do you have providing strategic counsel to senior leadership on corporate communications strategies, navigating crisis situations and issues management and advising on media relations?

*5. How many years of experience do you have overseeing the development of strategic integrated digital and traditional programs including the use of social media platforms?

*6. How many years of experience do you have managing a high performance communications team in a large and complex organization?

* Question numbers in red and with an asterisk indicate mandatory questions (answer is required).

Please confirm that you have updated your candidate profile, if you are a returning applicant. Please note your profile includes important screening information.

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